The Planet Forums > Attaboy for DannyS at ThePlanet

hulkster

Oct 12 2009, 07:58 AM

Just thought I'd make a make a public "attaboy" for DannyS who straightened out a recent order of mine that got "messed up" in the system - ticket #6081044 and the half dozen or so related ones from late last week.

Ideally, it should have been a straightforward Bargain Bin system order, but stuff sometimes happens ... although there may be some process improvements for ThePlanet to consider as this became a bit frustrating, even though I tried to stay mellow throughout.

Danny provided the "eyeballs in the field" that the incorrect system had been provisioned, investigated a chassis swap, and when he determined that was physically undoable, got it sent back to Sales to be re-handled.

The system is in production for my Controllable Halloween Decorations for Celiac Disease (warming up for Christmas - HO-HO-HO!) ... so thanks Danny! ;-)

Kevin Hazard

Oct 12 2009, 09:56 AM

I forwarded the thread to Danny and the Houston DC manager. Great to hear it all got straightened out ... and I'm excited that the Halloween cams are up again!

DannyS

Oct 13 2009, 01:05 PM

QUOTE (hulkster @ Oct 12 2009, 08:58 AM)

Just thought I'd make a make a public "attaboy" for DannyS who straightened out a recent order of mine that got "messed up" in the system - ticket #6081044 and the half dozen or so related ones from late last week.

Ideally, it should have been a straightforward Bargain Bin system order, but stuff sometimes happens ... although there may be some process improvements for ThePlanet to consider as this became a bit frustrating, even though I tried to stay mellow throughout.

Danny provided the "eyeballs in the field" that the incorrect system had been provisioned, investigated a chassis swap, and when he determined that was physically undoable, got it sent back to Sales to be re-handled.

The system is in production for my Controllable Halloween Decorations for Celiac Disease (warming up for Christmas - HO-HO-HO!) ... so thanks Danny! ;-)

Great to hear everything got squared away!!