I am a Planet customer, tried to see the server specials... I wasn't able, so I clicked the chat for assistance but this is what I got...

I bet you are not making a lot of sales or having repeated customers from the people that chat with you.

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Luis Ovalle: Thank you for contacting The Planet, my name is Luis Ovalle. How may I assist you today? (If you currently have an account with us, please provide your Orbit/ServerCommand login and the answer of your verification question.)
Luis Ovalle: Hello
you : I am trying to reach:
you : http://www.theplanet.com/server-specials/#LPS090216_anchor
you : and I can't get to the screen to see the servers addons and configurations
you : I want to look at the "second server" prices
Luis Ovalle: Have you tried to refresh your browser
you : yes, but I do not get to the configure server options
Luis Ovalle: OK what server do you need pricing for
you : or can you give me the current promo code for that promotion and I'll type it in the regular servers configuration
Luis Ovalle has sent you a web page.
Please click on the following link to view it: Dedicated Server Specials
Luis Ovalle: Can you see it now
you : yes, but there is no "order now" link where I can see the addons and customize it
you : or the detailed server specs
you : for example, xeon 5130 sata $125, but how many HDs? Size? What if I want more ram? That's the area I want to reach
Luis Ovalle: Well the reason is that we have to put the order in for those servers
Luis Ovalle: We have had a issue with customer not reading the NOTE
Luis Ovalle: And thinking they can just buy a server that cheap
Luis Ovalle: Then the bill comes and they have a fit and scream shout and we are the bad guys for them not reading and trying to be cheap
Luis Ovalle: SO, if you would like to get one of those server I will be more than happy to get you setup with one as soon as you provide me with your account ID
you : I don't want it setup, I want to have some quotes and configurations for a client
Luis Ovalle: ?
Luis Ovalle: OK let me COPY and PASTE the NOTE for you
Luis Ovalle: NOTE: Each server must be associated with a standard Planet hosted dedicated server, and will be canceled if the original server is canceled.
Luis Ovalle: NOTE: Each server must be associated with a standard Planet hosted dedicated server, and will be canceled if the original server is canceled.
Luis Ovalle: NOTE: Each server must be associated with a standard Planet hosted dedicated server, and will be canceled if the original server is canceled.
Luis Ovalle: There you go
Luis Ovalle: SO if you don't have a standard planet hosted server you CANT use the promotion
you : I know that... I CAN READ and I have been a planet customer for 5 years
Luis Ovalle: Great
you : and you are just being obnoxiously rude, not what I would expect from customer service
you : so I'm copying and pasting this conversation and reporting you...
Luis Ovalle: Great
you : There you go

I do apologize for my tone in the above chat. There was definitely some miscommunication on my part. I was not trying to be rude or unhelpful. There has been some confusion in regards to this promotion and I was trying to be emphatic. Mainly, I wanted to make sure this confusion did not happen again and effect you in a negative way. I apologize if this came off as frustrated or sarcastic. I am emailing my manager the link to this thread so he can review the situation and provide his own feedback. If you would like to communicate with him directly in regards to this, his name is Josh Mauldin and you can reach him at jmauldin@theplanet.com.

Once again, I apologize for the confusion. I will try to be more clear in the future.

Best regards,
Luis Ovalle

Unfortunately Luis Ovalle, people like you make The Planet a bad place.

Fact, you were being rude, you even acknowledged it in so many words so do not come here to try and cover your ass now in saying that you reported it to you manager before someone else did. That is really REALLY lame.

Hopefully your manager sees you were being rude and gives you the sack.. The Planet would be a much better place

I wonder how many other customers you have abused and got away with it?

Wow, I have to agree with JohnB here, If I had that reponse from the planet I would be extremly angry. I hope I never have to deal with you.