Today, at 10:18am CDT, our network engineering team was alerted to an issue with the Customer Access Routers (CARs) in our Houston Data Centers which rendered customer servers in the data center inaccessible for a short time. As of 10:38am CDT, this issue has been resolved and all route should have returned to normal levels. This event is unrelated to the previous incident.

We will update with details as soon as they are available.

As you may be aware, The Planet experienced two network outages that have affected a number of servers in our data centers. First and foremost, we apologize for these unfortunate events. In the interest of communicating openly and with the transparency you expect from our company, we want to provide you with insight into our best assessments of both.

While the investigations are still in process, we believe the first was caused as a result of human error; we are evaluating the cause of the second event. These situations have the full attention of our executives, our operations team and our suppliers. We will update you in a few hours as to our findings and continue to do so as we know more.

If you have questions, please contact us through the Orbit ticketing system, Live Support chat, or by phone at 866-325-0045.

We sincerely apologize for the potential disruption. We deeply appreciate the confidence and trust you place in our company.

In light of the two recent network outages, The Planet's Chairman and CEO Doug Erwin has recorded a communication for all affected customers. Please listen here: http://kl.am/erwin