Today, at 4:45pm CDT, our network engineering team responded to an issue that caused a block of IP addresses shared by our H1, H2 and D6 data centers to not advertise correctly to the rest of the Internet. During this issue, customer servers with IP addresses in those ranges were inaccessible. Our network engineering team resolved the issue around 5:17pm CDT.

We are still investigating the root cause of the network inaccessibility and will update when possible.

Following our investigation of the cause of the outage, we will update this thread with additional information.

Because we want to be thorough and accurate, this may take a little time, but we will post as much information as possible as soon as possible.

As you may be aware, The Planet experienced two network outages that have affected a number of servers in our data centers. First and foremost, we apologize for these unfortunate events. In the interest of communicating openly and with the transparency you expect from our company, we want to provide you with insight into our best assessments of both.

While the investigations are still in process, we believe the first was caused as a result of human error; we are evaluating the cause of the second event. These situations have the full attention of our executives, our operations team and our suppliers. We will update you in a few hours as to our findings and continue to do so as we know more.

If you have questions, please contact us through the Orbit ticketing system, Live Support chat, or by phone at 866-325-0045.

We sincerely apologize for the potential disruption. We deeply appreciate the confidence and trust you place in our company.

In light of the two recent network outages, The Planet's Chairman and CEO Doug Erwin has recorded a communication for all affected customers. Please listen here: http://kl.am/erwin