Is the planet still doing credit card verification the old way by having you fax front and back of your credit card along with a front and back of a picture ID.

I changed hosted last Nov but want to come back to the planet but feel uneasy about the whole faxing thing.

Been looking at the dual 2.4 for $99 deal.

Depending on how well the order information matches in our system, additional security verification may still be required. Because you've had an account in the past, it might be a little easier to reactivate, though that'll be a question for the verification and provisioning teams.

Well I got a reply from sales via chat very sharply . I think I will pass on the planet untill you come up with a system that does not involved faxing a copy of my credit card and photo id.

In this day and age its a very inscure way to do things.

I was hoping to come back becuse you have the best servers around.

I'm sorry to hear that. Was the sales representative impolite? If so, can you send me his/her name via PM?

How would you suggest we go about the process of identity verification in the event that factors of an order or its billing information are inconsistent or throw warning flags?

Most of the sites I do bussniess with run thier visa card transaction's through the verified by visa service. After placing an order complete with credit card number ,expire date and the three didgt code on the back I am redirected to a site through visa which then verifys that indeed I am the right full holder of the card. Does this my ask a few key questions preset by the card holder.

I can see having to verify manual when the billing address is different than what is listed on the card , or the names and phone number on file under that account do not match or the 3 digit code on the back is incorrect.

But when I provide a valid credit card that all the info matches along with a phone number that via caller Id matches , there should be no reason to automatcily demand that a person wishing to rent a server from you has to fax a copy of both thier Photo ID front and back and the front and back of the credit card. Many Ids have also a ssn which if intercepted gives a person open access to that card and credit of said person.

The first time I ordered a server from you I was charged and then had to wait for someone to call to ask me my address and credit card info. Since my phone number linked to that card is my home phone it ment I had to sit around all day waiting for a call. That call never came and I had to call the verifactions dept who never answer thier phones. It took a day or two but finally got my server.

The second time after I droped a server and then changed my mind 20 days latter they wanted me to reverify and only after pointing out that my accound was only closed 20 days ago and everything matched that they whent ahead and brought the server up. By that time the hold they put on the card had cleared anyway.

My point is that I made the mistake of leaving the planet for what I thought was a cheaper deal, turned out I was cheaper is right. And now must fax copies of ID and credit card inf that go's against all red flags of identify thief. Evne though all info that would be provided is correct in regards to credit card info and billing address and phone number.

Guess a returning customer is not important to address this

It's not that your last response was not important enough to address ... it's that there's really nowhere we can immediately go with it. While I understand your concerns about security in the current fraud verification processes, if you don't trust us with the additional ID verification channels, you probably don't trust us as a hosting partner in general ... because you've experienced that we've proven to keep the information you provide as secure as possible, it would seem that providing the same information again through the same channels would not be as controversial as it appears to be.

We've definitely taken your feedback and I apologize for not thanking you for the time you took to offer your suggestions. Because the implementation process of an alternative method of ID verification is not necessarily quick nor easy, I can't say that we'll have our systems changed to accommodate your concern immediately to enable you to sign back on with us without our traditional fraud verification practice, and for that I am sorry as well. Forging a relationship with a hosting partner is not a decision taken lightly, and identity theft is a very real threat these days. If you wanted to protect specific bits of information on your cards (like SSN-type info), the verifications team could probably still process your order, but that's a discussion that you'd need to have with them directly rather than indirectly via this thread. In almost all cases, they try to accommodate the trepidation many customers have when dealing with such sensitive information.

I look at sending the front and back scan and even better measure of security, as you can legally scratch your photo off it anyways if that's a concern. It moreso ensures that the person sending the card info in has the physical card, so the person would have to have your card as opposed to just having your card number. Seems like a hassle to some, but I feel more comfortable with it being this way.

<customer reply deleted for fear of retribution by theplanet>

They still do credit card verification the old fashion way.

rachat credit

I gave up on the planet and its unbending rule on this . I had been a customer in the past and thought that since I was a old customer the verify process would be simple. Credit card vaild , right nubmer from he back , address macthes info on card etc.

I went with another host who took my order online , went through the veri-sign process that visa offers and with in three hours had my server up.

I know its a little thing but faxing all that info makes no sense to me. If a person has my card he most likly has my id or can fake a id pretty fast and fax that in. who is to say the photo on the id is the real holder of the card.

I would have liked to have came back to the planet becuse they are in my location so I get lower pings to the server. But the whole faxing id and credit card info is unsecure . And besides who uses fax machines anymore anyway .

Now if the planet would bend on this a little I would move back in a heart beat although I am tied to two months with the other provider right now.

Although I doubt that the planet can beat the deal I got .But you never know

Conroe E7400 2.8 Ghz (dual core) 3 mb cache 1066 fsb
250 gig drive
2 gig ram
100 Mb port
windows 2003
4 tb bandwidht / month

$156.00 / Month

If I were a first time customer I probably wouldn't bother either.

I think it's only required though if something about your card raises a red flag.

Speaking of faxes I've been meaning to signup with a paper supplier here since the 1st of June who requires an application to be faxed in and it's still sitting on my desk on my to-do list in front of me. Maybe I'll fax it today. Ah... I think we've ordered $2000 of paper online since I've been meaning to fill out this application so that's business they could have had had it been a one step online signup.

We didn't replace our last fax machine a few years ago when it was hit by lightning. We used a friend's for a while but they stopped buying tapes for it (that's how old it was!) and just keep rewinding them, so any incoming faxes you couldn't really read! For a while we used windows built in fax software, but it doesn't seem to work as of vista (only tried it twice but after 5 minutes it still hadn't sent a page.) So when we must, I scan the item, save it over the network to an old windows 2000 machine, open it on the windows 2000 machine, and fax it from there. Thankfully I only send about 5 faxes a year anymore! We had the option of adding a fax to our last two canon imagerunners and our xerox docucolor, but we send so few faxes it wasn't worth the few hundred dollar option board.

Actually thinking of this a friend had an account with surpass hosting and they require a fax in order to get ssh access. I found it faster to just move their files to another server than to turn on the windows 2000 machine and send the fax so that was that!

It is unfortunate that you didn't give us another chance. As a sales rep who from time to time gets the challenge of telling a potential customer that they may have to send a copy of the front and back of the cc and the id I hear what you are saying... it simply makes you feel uncomfortable. The truth is we take scans or faxes, you have "The Power To Choose!". Also I would like to point out that the only time we require the additional information is when the information does not match up to the degree that is required. I have seen many cases in which the customer swears up and down "the information is correct, our system is messed up, and a few other choice words". Then they take a second look or contact their bank and realize the address they are entering and what the bank has are two different things.

As far as beating the price you may be right when you look at the surface. If you look at the big picture it's easy to see that our prices are usually lower than any advertised price and if nothing else we have the better network and you wont find that at any of the the other lower or higher priced competitors.

• The other point you should look at when factoring in total cost is support.
• What does it cost you per ticket you submit to them?
• Can you call 24 hours per day and speak to a live technician?
• Do they have support available?
• What manor do they backup their SLA if they go down?
• Are upgrades available and at what cost?
• Do they require a contract?
  

I could go on but I will leave it there because those are a few important questions to ask. The are questions I like to point out to anyone, even when they are speaking with us. If you only care about price and nothing else matters we are usually not on the list of choices. If you want superior hosting with "The Power To Choose" we are the only choice.

The Power To Choose means you pay for the services you use not what is available. You choose or let us help you choose the right fit for your business based on your present and future requirements. We do not offer a one size fit all solution. We have base line starting configurations that are customized by you. The industry and developers dictate the requirements we provide the solution.

Adron

Check your pm's