As I am sure most long term customers know that some of us are still using servercommand.net to manage servers.
Well I must say that ThePlanet has been nothing but a pain in the A*S about requesting IP addresses.
In ServerCommand.net, you can order up to 7 IP addresses (it states this on the site) for FREE!
Well even if you put in a request, they will not allow it. They state that you must purchase a block of 8 IP's.
I just need 2 IP's and at first, they stated to me in the trouble ticket that they would honor this request as it is a listed advertised price.
Now they are telling me that even though they state we can get up to 7 IP's for that server for FREE, they decided that they will not honor that.
I have had quite the bumpy road since the RackShack days but this is becoming the final straw. It has been over 40 hours now and they keep delaying anything from happening.
I just feel that they are just purposely attempting to piss off the customer to the point they proove to the customer that they do not care.

So in other words, they advertise a deal for the customer, then rope you in to a contract, then not give that deal to the customer!

We assign blocks by CIDR notation, which means we can assign a /29 which is 8 IPs, a /28 which is 16 and in the case of KVMs, a /30 which is 4.

Now, if it's routed as a "secondary", then you'll be able to use the full range of IPs. If it's routed "statically" or as a "primary" then you'll lose 3 out of the range. One for the Network IP, one for the Gateway IP, and one for the Broadcast IP. This means a /28 has 13 usable IPs, a /29 has 5, and a /30 has 1.

All servers provisioned these days come with a /29 by default and there's upgrade options available.

I apologize for the inconvenience, but these are technical constraints, not policy or sales tactics. I'll have our development group look at the verbiage mentioned above to have it corrected or removed.

Also, be advised that we're making preparations to turn server command down. If you login to Orbit(same login/pass), you'll see more information regarding the Orbit 2.0 Beta in progress.

Again, I apologize for the inconveniences this has caused.

It looks like our Network Engineering team was able to route two IP's statically to your server per 5590884PLNT. As this was done through a 'work around', it's not being tracked in our systems and may cause confusion. If you have any suspected routing/network issues, please mention this non-standard setup in tickets as this isn't necessarily visible to all of the support staff.

Thanks Tomy for the update.
I just wish that things like getting IP's inside ServerCommand would be removed then and customers updated that things like changed from their original lease contact with TP. Things like this would make it allot easier.

The one thing that baffles me though is the STRICT ARIN COMPLIANCE being:

Bob buys a server and gets 5 IP's with it
Bob uses all 5 and needs one IP more but needs to buy an 8 pack.
How can Bob justify 80% of the IP's then if he is only needing 1 IP?
Plus, if you only do IP's in blocks of 8, how come a server comes with 5?

The ARIN justifications, while it applies to single IPs, in spirit is to prevent the mass hording of IP addresses. We have to provide justification to ARIN directly. Extending the justification process, which is required of us, helps us build the case and limit hording of subnets. In the end, if we can't get IPs, we can't give them to the customers.


Technically, you get a block of 8, but 3 are dedicated to the Network IP, the Gateway IP, and the Broadcast IP. The marketing and sales people just call it a block of 5.

Rule of thumb I have gone by is if I need 5, order a block of 16. you are not hording too many more and you can use them for other things, like SSL certs.

ARIN is pretty much happy if you can show that you'll use at least 25% of the allocation and anticipate growing into the rest.