Why the cost of memory is the highest in the world.

Why now they are not more sending an email when the server gos down ?


Whay are they exactly trying to do ?



anybody knows ?

Location, location, location. RAM is cheap. Having it in a world class datacenter is how they make their profit.

Also the add-ons are a good way to make profit -- it enables them to have low entry-level prices to attract customers and so they're affordable to everyone and then if you need more ram, drives, raid, etc. they figure you're making a good profit and have a going enterprise and can probably afford to pay a little more


Have a tech verify the ipalert for your server. I do agree that the old packages in years past where a tech investigating and making a phone call if server was down was nice; those are now an add on service with a monthly fee but you should still be getting an email from ipalert if your server is not pingable (and if you had a higher level of ipalert before on the specific server I believe you should still have that...)

I've opened ticket 5575939PLNT to do some initial investigation into why your IPAlert emails are not getting to you. Please take a look and update.

I sure get 'em. I get 'em for accounts I don't even have or have any connection with, for that matter, so obviously the e-mail system is working.

*snicker*

may be the email are still sent out for free, and only my free silver support package is not more there
But I paid $ 6 dollar for 2 gigabyte of memory in a shop
here they want $ 50 per month.. $ 500 per year. This is not a little more , This is a lot more.

The same difference of price as when you buy a bottle of wine at the local wine store or you are overcharged at a night club for the same bottle of wine just becouse you asked for a girl too. But no Girl is coming with the memory. Only a plain $ 6 memory at $ 500.

This is not true though. If you only want a plain $6 stick or RAM, order one from newegg and have it sent to your home or office. In fact, what you want is the RAM with the club (datacenter) and staff, not only the direct tech support and sales staff to fulfill your order but also to negotiate "for you" on an ongoing basis, to continue to get new customers, etc to keep the whole business going so they can continue to provide excellent service to you.
Thousands of the servers at the planet are now a generation or two old -- you could buy the whole server outright for a couple hundred dollars vs. paying a couple hundred dollars every month in lease. But then look at the prices to colo that box with equal bandwidth, network quality, ac/power quality, and service...

As a customer I'd also love to see ram upgrades, hardware raid options, additional drives, etc. at close to the retail price to buy such hardware. But at the same time the existing pricing model is still the most affordable for me vs. colo.

Call a sales rep and see if they can offer you a better deal. Ask about the option of paying a one-time fee -- it will be a lot, probably 3x retail, but if you add it up over 12 months you'll likely break even and over 24 if you keep the same server you will save a lot. Or wait for a 50% off sale. Or upgrade to a new server which has the resources you want as part of the sale bundle. Price it out over 12 or 24 months and compare to what you'd pay to buy the hardware and colo in space, bandwidth, and service fees.

The was an offer where you could get double hardisk and double ram with only 10 dollar per month more.


since I already took a double hardisk offer when I changed server , I asked if they could give me double ram only for the $ 10 per month fee,. They said that since i was an old custmers I had to pay 25 per month, instead.



naturally they can ask what they want .
It just seems strange that i had to be punished becouse I was an old customer.

In an ideal world I agree with you -- I'd like to see existing customers always get a better deal than new customers to reward and build customer loyalty.

One thing I'd point out is that it's a lot better here than some other places because you as an old customer can in fact take advantage of any new deal on a new server just like a new customer can. Yes at times you have to jump through hoops and migrate an old server to a new server, etc. but at least it's not limited to "new customers only" as some other places do which I really don't like.

Since nobody else is saying what I'm sure everyone is thinking if they're bothering to read this thread...

Jeff, I'm finding your argument both pedantic and ridiculous.

If RAM was something that required upkeep The Planet's part, I might see it a bit more valid, but it isn't.

In the case of RAM specifically, that's what Installation / Setup fees are for.

Catalyst, I think you've got a good point, but I don't think your point is necessarily bolstered by insulting Jeff's.

While an additional stick of RAM does not necessarily add to the physical upkeep of the server, it isn't a Ronco "Set it and Forget it" deal either. It's not a moving part and it doesn't change the way the server works, but it is either an additional component thrown into the mix or it is a new piece of hardware being put into use (depending on whether a stick is added or it replaces a smaller one ... the first possibility not being exclusive of the second).

Now that an additional component is installed, there's a marginal increase in the chance the server will need additional support in the future, so the recurring cost is more than zero ... whether it is worth whatever the monthly payment would be is up to you as a customer. It's fairly safe to say that you will never get an opportunity to add 2GB of RAM to a leased server for a $6 one-time fee, but continuing this discussion is helpful as our team evaluates pricing and policies for upgrades. What has been true in the past might not necessarily be true in the future, so the more constructive input we get, the more weight an alternative solution gets.

It sounds to me you're looking for a colo methodology where you pay for each item - per mpbs bandwidth, rack unit, power, and buy hardware.

To me the dedicated server market is governed by other forces -- overselling to provide no-worry competitive packages and pricing governed by the market vs. a direct component reselling situation.

If you colo you can have any hardware you want to buy for any price you can find, but you pay per amp for power and I don't find a $150 colo package with 2500 GB of bandwidth of the same quality as is provided here. I typically find say 1000 GB to 1500 GB of bandwidth for this price.

I'd like to be able to pay retail and have ram, hard drive, raid controllers, etc. in my server and yet still be able to have the low power and bandwidth costs taht are provided with the existing packages. But The Planet isn't a non-profit so I don't begrudge them for looking for items they can make a profit on and making a profit on those items, as long as the total is still a good deal for me. With colo I like the fact that I can provide my own hardware at a much lower cost for the good stuff, but I'd like to see lower per-amp power and lower burstable monthly bandwidth fees.

Let me know if you find an overall lower cost option that provides better quality than what we have here. For now I'll grit my teeth a little when I want an additional drive or more ram, but then I'll feel better when I go to colo4dallas, burst, liquidweb, steadfast, dedicatednow, dell, supermicro, and pricewatch and add up my overall costs including power and bandwidth over 12 and 24 months.

I'm sure you may find this "pedantic and ridiculous" as well, but the other age old argument that I've heard is the following:

If they provide 1,000 customers with 2500 GB of bandwidth and a celeron with 1 GB of ram and an 80 GB drive, let's say the actual average use over those 1,000 customers is 350 GB/month so they have to maintain a network that can sustain that plus room for bursts.

Now if they provide the same 1,000 customers with 2500 GB of bandwidth (in large part to sell well in the market where others are also providing these large bandwidth allocations) but in addition provide a low-profit upgrade to a core2 with 4 GB of ram and a 1 TB drive, how is the bandwidth consumption and burstiness of the network going to increase? Each time the cpu, hard drive, or ram is increased, it may not be true for any specific server, but I'll bet that the total network utilization increases as people put more sites on them, transfer more data to and from them, and sustain bigger slashdot effects with them. Plus those upgrades, even if a stick of ram might cost $6, now take away from people paying monthly fees on additional servers to meet their needs.

And that's why you leave the "expensive" upgrades to things like adding additional CPU's (due to fan issues), hard drives and software.

Regardless of what Kevin said, RAM is a fire-and-forget if you're using the right RAM to begin with --- something quit easily done, given the unified brand and platforms offered in these datacenters.

I hope you bring it about -- I wouldn't mind adding a couple GB of ram to each server if they provided an attractive offer.

I have had one bad stick of ram, one bad drive, and 0 bad cpu fans since 2002 at the planet, but I think drives and ram will be under warranty so the only cost is the time to swap and the shipping fee to rma.

I've been fortunate enough, across mine and those of clients, after being here for ten years, to only lose a handful of drives, a few CPU fans (never a CPU), a couple of power supplies, etc. Actually, even a motherboard on one of those Supermicro POS's they offered for a while. But never memory. Certainly, those things take a lot more "work" to replace than a stick or two. ;-)

For the last bit ... Yes, the general rule of thumb that's been written for years is to keep 1/8 of the bandwidth you'd need if every server on your network decided to go full blast. An 8:1 ratio. And remember that connectivity and port charges have decreased tremendously, and continue to drop. To me, that's a non-issue, as well, and still doesn't account for an "upgrade" when you're actually selling Unmetered Bandwidth at a premium, or charging other fees to compensate that lack of revenue.

I pity the poor bastard who goes over 2500GB at $0.50/meg, ya know? ;-)

Ram prices drop. So paying 6 bucks to add 2 gigs of ram at a ONE time charge is not bad. RENTING ram make no sense at all.
Once its installed, its installed. If it fails, that is what the warranty is for. If its out of warranty, buying NEW ram should not cost as much UNLESS the type of ram the server uses is older ram and is no longer made thus hard to buy. Prices on such ram would be higher.

But Ram upgrades, hard drive upgrades should have a 1 time set up fee for install.

I have said this in the past and will say it again, have a basic BOM for servers and the upgrades (excluding bandwidth, IP and service level packages) should have a 1 time application cost.

actually i think that the use of ram will help reduce the use of the hardisk and so reduce chance the server migth need additional support in the future.

The hardware will last longer, and The planet will gain more than anybody else even at giving additional ram for free.

I think the price is good. I have no downtime and my servers is very fast.

I find the monthly rates for additional RAM a little high. I understand the business model attached to it and I am (mostly) happy about my server setup here (aside from the recycled hard drives I pay premium pricing for that toss SMART errors, I just got tired of chasing that one), but would welcome a price break when it comes to adding ram to my server.