Hi,
Some time ago, I tried to contact the guys at ServerCommand because as of 13th January 2009, the MRTG page relating to the router that my server runs through - ie. bandwidth monitoring - is completely hosed.
I have had no reply at all and the problem still exists.
I have not created a trouble ticket, because I can't see how it has anything to do with my server, and so I'm not giving up my passwords, reinstating password based logins etc for a fishing trip. I will admit to having rebooted the server as this was just after there were some RHEL3 updates (rare indeed) including the kernel, but how that would break a remote monitoring system I don't know.
If the router is running at all (which it must be, as my server is visible from the net) then it can't be a problem with my server.
All this means is that my ServerCommand based MRTG page is a few empty graphs with each value listed as -1.#IO
Also there is no bandwidth history after the stated date, and my current bandwidth usage for February as stated on my ServerCommand page is 0, or .00% of my allowance !

Here's the offending MRTG page.
http://bandwidth.ev1servers.net/RSbw6.cgi?...6.98.138.248_13

Any ideas how to proceed ?

BTW, MRTG runs fine locally on my server, but that doesn't update the bandwidth monitor which I presume I get charged by.

Yes I realise that it's an old system, but bearing in mind that due to exchange rates my monthly rental has nearly doubled in the last few months, it would be nice to be acknowledged before I lose faith altogether and relocate all my sites to a more local colo provider. At the moment it seems like my server is being deliberately allowed to wither on the vine, and who knows when I will lose connectivity altogether.

Smoker,

You are correct and this has nothing to do with your server malfunctioning in any way. To get this corrected you'll need to open a trouble ticket, but all you need to state is that your bandwidth graph in ServerCommand isn't working (you can give them the link as well). It should be a fairly easy fix and you'll be able to view your graphs again. If you wish you can PM me the ticket number and I'll make sure it gets taken care of.

Thanks.

Thanks Chris, I'll do that.

Alan

Also, keep in mind that we're trying to move customers from Server Command to Orbit(you'll see some announcements within the next couple of months).

I just finished a project to fix the RTG graphs in Orbit for legacy EV1 servers. Check out Orbit and if it's not working, let me know.

Hi Tomy,

I don't have an Orbit login yet.

Alan

If you're able to login to Server Command, you should be able to login to Orbit. They both use the same authentication database now. It should be the same login/pass you're using to get into Server Command, however sometimes there's a "-1" appended on the end of the username.

Due to the sensitive nature, I'll have to refer you to our billing care group to retrieve the information if you're still unable to login.

Ok thanks, I'm in now. Should I cancel the ticket for the ServerCommand issue or let it ride ?

Alan

I'd let it ride. Our guys will need to investigate as to why Server Command isn't working. If it's a simple non-development issue, they'll try to resolve it so it's available until we start migrating customers.

what is MRTG?

multi-router traffic grapher

Just to add to what Tomy said, if anyone else is having a similar issue, you can do a request for account information at https://orbit.theplanet.com/request_login.html

Just enter your email, and you get a copy of all your possible orbit logins. Depending on how the migration happened, you may have many accounts listed. One should stand out to you as the "correct" one however, since it will match your main RS or ES number etc.

If that fails then you can contact billing, if not, you have a nice instant option there for you. It worked for last year sometime so i can vouch for it

Back then some accounts were disabled in such a way so that they could not be used in orbit, so far as im aware since the last migration that has been resolved and all users should be able to login (probably best to wait for Tomy to confirm that)

If thats the case though, you will just get a message saying the accounts disabled. Again billing can sort that one for you