I just noticed that the Ticket object returned by the GetTicketByID method doesn't have the ticket's details (the text).

Can you consider to add that field to the Ticket object, or to create new objects and methods to obtain the tickets' details?

Thanks,
rgmarcha

I would like to first thank you for your contributions and suggestions.

The retrieval of the ticket details for a ticket is currently being investigated. The functionality could potentially be delivered in the form of a new method (GetTicketDetailsByID) which would return a TicketDetail object. TicketDetail would contain the ticket information plus an array of String for the details.

Please feel free to voice comments and suggestions.

The new method GetTicketDetailsByID sounds good, but regarding the TicketDetail object, if you already have more data of each detail (the datetime, or who posted it, for example), it would be better to have those fields too, to avoid parsing the string for those fields. If you don't have that data, well, your proposed solution is fine anyway.

Thanks for your help,
rgmarcha