just spotted this in the news section of orbit: http://www.theplanet.com/managed-dedicated-servers/


i have some questions:
is this essentially alpha security & alpha monitoring combined?

or is this both services combined + no additional fee if i need some work done outside of the scope of security or monitoring? (for example, i need a program installed but i don't want to do it myself)

Alpha Professional includes the Managed Backup service and Advanced Monitoring, not the security package. You will receive the discounted rate for admin tasks such as installing a new program, at $37.50 per 1/2 hour.

The key benefits to Alpha Professional, in addition to the other management packages that we offer, is the 1 hour hardware replacement guarantee and the fact that yours support requests, phone calls, live chat sessions, and tickets, will be routed to a top level certified technician who will attend to the issue from beginning to end. If you have any other questions feel free to contact me directly or ask for me in live chat.

Is 1/2 hour automatic in the case it takes like 7 minutes to install the program? or must it be paid in 30 minute intervals, like if tasks is 37 minutes, it counts as 60 minutes, etc.

Yes you have it correct. Round up to the nearest 30 minutes.