Mark Priest
Jan 15 2009, 07:15 PM
Hi All
When I click on the retrieve keys button all i get is a page cannot be displayed error. The upload keys and rollback seem to point to the same file and they both work.
I'm really stuck as I cannot access the control panel. Any help would be much appreciated.
Mark Priest
Jan 15 2009, 07:20 PM
RESOLVED!
Symptoms
In PRODUCT_ROOT_D/httpsd_error_log log file following messages persist:
Read from file /usr/local/psa/tmp/app-data.d/DIR_NAME failed
System error 21: Is a directory
Key read failed
System error 25: Inappropriate ioctl for device
PRODUCT_ROOT_D - Plesk product installation directory
DIR_NAME - some directory name.
Resolution
Move issues /usr/local/psa/tmp/app-data.d/DIR_NAME directory name to other location and retrieve key one more time.
In my case DIR_NAME was .user so try that