Hello!
I am not quite sure that this section is the right place for my question and for that reason sorry in advance!
My company recently acquired another one. I want to work with the files of that company site via FTP or SSH
I have only access to the Orbit Customer Portal. Last week I had a conversation with guys from live support and they told me that the company site is hosted on VE server. They give me also and server's IP address where VE is. They give me advise to issue ticket and make a request to reset main root password and replace with new one.
When I receive password I access the server via SSH (putty client) and used vzlist -a to see all VE on the server.
My site IP was not there and in addition the site became unavailable (after the main root password was changed)
The guys from The Planet told me that some kind of firewall block port 80 on my VE and for that reason my site is unavailable. They told me also that the VE i'm looking for is not on this server. This is absolutely strange. I never access the server where the site is hosted only one server with other Virtual environments and never execute some commands except ls -la, cd and vzlist -a. I don't have any passwords except this for Orbit Support portal.
The question is where is my site? Why the site is down after main root password change and how can I understand where exactly my site is hosted.