We placed an order for a dedicated server on July 3 with Virtuozzo and Plesk 30 domain with Power Pack.
The server deployment is supposed to be done in 24-72 hours, whereas the server got online on July 8 that too with Virtuozzo 3.0, whereas the latest version is 4.0 and there is no Plesk.
Secondly, while when we placed order with a note that the firewall should be configured first hand alongwith server, coz we don't want 4 hrs downtime, still we have to face that downtime. what kinda support is this??? don't people read instructions there???
this all is mentioned is this ticket # 4949535PLNT and still no answer or resolution. We need Virtuozzo 4.0 and Plesk 8.2.
sales people only respond to you as long you are writing towards taking a server, the moment you start talking about the concern related to after sales, they stop responding and technical people have only one ready made reply "Ticket". no body would bother to read the actual order placed and deliverables and would take responsibility to deliver.
Chat Attached from July 8 with Sales Person:
Gaby Salas: Hello
Gaby Salas: Alok?
Customer: hi
Gaby Salas: How are you?
Customer: good
Customer: how about you
Gaby Salas: Doing well, thanks
Gaby Salas: How may I help you today?
Customer: one small concern here
Gaby Salas: sure
Customer: when we placed order for server with virtuazzo, we expected latest version, which is version 4.0
Customer: however what we are getting is version 3.0
Gaby Salas: have you opened a support ticket?
Customer: technical team says, only you can make them to upgrade to version 4.0
Gaby Salas: What do you mean?
Customer: ticket # 4949535PLNT
Gaby Salas: just a second
Customer: ok
Customer: also gaby, there is a concern related to Plesk not being installed along with virtuazzo and technical team says, we have to request every time we create VPS, they would install Plesk on request
Gaby Salas: please be sure you update the ticket with that
Customer: which increase time delay and would not be acceptable to our clients
Customer: its all already mentioned in the ticket
Gaby Salas: ok. good
Customer: and we need Virtuozzo 4.0 and Plesk 8.2
Customer: how soon are we getting all this
Customer: this order was placed on July 3 and server got online today
Gaby Salas: I need to speak to support
Gaby Salas: i will have them update the ticket
Customer: that too when we placed order with a note that the firewall should be configured first hand alongwith server, coz we don't want 4 hrs downtime
Customer: still we have to face that downtime. what kinda support is this??? don't people read instructions there???
Gaby Salas: give me just a second
Gaby Salas: I need to get with support
Gaby Salas: we will update the ticket
Customer: server deployment is supposed to be done in 24-72 hours, then why after placing the order on july 03 the server got online today. that too with half the services from the ORDER
Customer: can i expect a reply?
Regards
Alok Garg