Hello,

I've got a website on a dedicated IP that runs the Zen Cart shopping cart software, and a payment gateway module called the PSIgate XML module.

Long story short, it stopped working earlier this week and it's been the source of enormous stress. The credit card processing seems to have stopped soon after the H1 server problems, but we did have successful transactions once that datacenter came back up. Around the time they stopped working, I also did a graceful reboot of the dedicated server.

The problem itself, is that the final "submit" step just immediately returns an error message saying the credit card was declined, but no record of the transaction ever hits the PSIgate merchant site, so it's as if the XML information never left my server.

My thinking at this point is that somehow, the transactions are not leaving the server properly, the connection to the PSIgate secure server is not being made properly. The module requires ports 7989 and 7934 to be open on my webserver.

So, I put those rules into iptables. Nothing. Tried putting in rules both for the shared server IP and the dedicated IP the site is running on, and nothing. Went so far as to turn off iptables with "service iptables stop", and still nothing.

Is there ANY possibility that despite all this, those two ports are still somehow blocked? I am not paying for any firewall service with theplanet.

Thank you very much for your time.