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Full Version: After the outage - DNS issues?

The Planet Forums > System Administration > DNS Hosting

spicyjem

Jun 4 2008, 09:04 AM

After the whole H1 outage, our server is back online but I THINK we are having DNS problems. I opened a ticket and this is what they said:

QUOTE

In WHM, Basic Settings, there should be an option for the resolvers you can use. These are DNS servers that your server will use to resolve domains to IPs, which is what is failing. Use these two:

216.234.234.30
207.218.192.38

This should allow your server to resolve properly. The ones that are in your datacenter aren't working as they should.

Now, being a newbie, I went into cPanel and under Resolver Configuration, I added these two IP addresses as the primary and secondary resolver IP's.

Is there anything else I need to do?

I notice that our actual nameservers are still ns1.ev1servers.net and ns2.ev1servers.net. Do those have to change to something like ns1.theplanet.com?

spicyjem

Jun 4 2008, 09:43 AM

Alejandro in the Chat Room took a look at it and reset the resolvers to H2 67.15.31.131 and H2 66.98.240.131. Still our site is having issues. Anyone else have any weird problems and found a workaround?

Our site is up and running, but now when you go to checkout of our store, it hangs indefinitely. It eventually times out with the following error:

QUOTE

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

* This problem can sometimes be caused by disabling or refusing to accept
cookies.

I can't help but feel this is all something to do with DNS, since after the outage, the site started to work and then suddenly stopped.

spicyjem

Jun 4 2008, 11:13 AM

I'm sure this is related to no longer having CURL support. See this thread I started: http://forums.theplanet.com/index.php?showtopic=90270

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