Customer Support Overview (June 7, 7:00am CDT):

Technical Support Phone: No Hold Time
Technical Support Chat Hold Time: ~0 minutes
H1 DC Ops Queue Load: ~30 tickets

The support load for the hstntx1 data center is back to normal now. If you have any further issues with hardware in that data center, you should receive normal response times now.

Contact points for Technical Support (phone and chat) have no hold time once again. However, we are still working on our ticket queues as they are still somewhat large. We hope to clear those out and get our response times back to normal by Monday.

This will be the last update for today. The next update should be around noon tomorrow.

Our facilities team is putting the finishing touches on our H1 data center to prepare it for utility power cut-over. Our current schedule anticipates a transfer from generators to utility power on Thursday, June 19. The entire facility is now protected by our permanent UPS system, so we do not expect any downtime in either phase during this process. We will confirm the exact time of the cut-over as soon as it is officially scheduled.

Phase 1 of our H1 data center will be cutover to full utility power late tomorrow morning – Friday, June 20. We will again have our own backup generators up and running. The switch should be seamless to customers.

Late on Friday afternoon, June 20, we plan to cutover Phase 2 of our H1 data center to full utility power. We will first switch to our own generator power, and then perform the final cutover to utility power. At that point, this will be considered “normal” status.

We will send an update when the work has been completed.