I just got a new server and transferred all my customers. All seemed well until they reported their outgoing email was bouncing because it was considered spam. A check at http://www.dnsbl.info/advanced2.asp showed my new server's main IP to be on 11 Spam Lists.

If you have a customer with a lot of email activity, I suggest you check the IP you're going to move them to before moving them. You may be able to avoid several days of Hell.

Well, to put it bluntly, that sucks. I would order a new IP from The Planet, then bind all your accounts to that IP after seeing it's clear from spam lists.

I dont believe we can issue new IPs simply due to your IP being listed in an RBL. However if you contact abuse, they can try to help get it removed.

I was talking about ADDITIONAL IP's

You know, like how a server comes with 5, 10 or 20 IP's...

Thanks. I'm trying that now with one of my alloted IPs.
Micki

Please let us know how it turns out.

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So far it hasn't. I put in a support request at 5 p.m. to change the IP. This was so the customers could come in at 8 in the morning and have everything working smoothly.

I apparently made the mistake of including another domain to also change the IP. At 7 p.m. I got notice it had been done and they closed the support ticket. By 8:30 p.m. the non-important domain was authenticating to its new IP. I thought it would be only a few minutes til the critical one was authenticating. Big mistake.

At 11:30 p.m. the critical domain was still not authenticating. I got on live chat and the tech then switched it. The first tech said it would take 12 hours to authenticate through the net. THe second one said to allow 24 hours. So I guess the customer is without a website or email for most of tomorrow!

I do wish that people would read support requests thoroughly.

When you send mail, it still delivers from your primary IP... So you would have to swap one of the additionals and your primary(if you do, please be sure to let us know so we can update Orbit). You may also be able to just change which IP it sends from in a config file, but off the top of my head i'm not sure.

I was told by two Planet technicians that it would work to switch the customer to a different IP. So how do I find out for sure?
Thanks

If you have an additional IP that is not blacklisted, that is the answer to your question. Now you just have to figure out how to either:
1.) run your exim/sendmail/qmail or whatever mail delivery program you or your control panel is running on your server to a different IP than the main which may or may not be easy, or
2.) switch the unblacklisted IP to your server's main IP (be very careful not to lock yourself out of your server while doing so.)

If you're running a control panel, search or post the question on that control panel's forum too as the cps usually configure sendmail/exim/qmail/etc. and you need to make the change in a way that the cp doesn't overwrite each update.

The Planet just confirmed that switching the customer to another IP will not help. All mail is sent from the main server's IP. I got bad information and wasted time switching the customer.

To reiterate what I was saying before....

Email sends from your _PRIMARY_ ip. You can just SWAP one of the addional ips with your primary, and then email will send from what WAS the additional ip.
If you are still in doubt.... try it... send an email somewhere and look at the headers. Then, add the additional ips, and try it again.
Also, if you remember their names, please PM them to me so I can make sure the correct information gets passed along.

Right. Not to sound like a broken record, but that's what everyone has been saying here.

There is a third route to take if you are running cpanel which there are some hints at in the cpanel.net forums where some people have modified exim to send email from ip based accounts using the ip/domain of each account. This is a modification though and not part of the default cpanel system and is more difficult to achieve than the other two options, though I would really like to see this become a default cpanel option in the future.