Hi,

Our company has a private rack at The Planet. We are having some problems delivering e-mails mainly to @hotmail.

We've done spf and reverse dns configurations but our e-mails continue to go to the junk box.

We are trying some things to solve this and one of them is applying to Hotmail's "Junk Mail Reporting Partner Program".

But the problem is that hotmail is saying that they need to receive confirmation that we have exclusive sending rights from our Internet Service Provider on the IP address we provided. And they say that our ISP can send an e-mail to them with a code on the subject and on the body line to solve this.

We opened a ticket asking The Planet to send this e-mail, but The Planet said that they couldn't do this. So how can I confirm my sending rights? Is there a way to change the information that appears on the whois search about my ips (the information shows that the ip address is from theplanet)?

Thank You!

How many ips do you have with your rack? You may have able to get the SWIP information changed which would in turn list your contact information for hotmail to use. If you cannot get the SWIP changed and they won't forward the email you are going to be out of luck most likely. The issue with simply forwarding the email is that the IP is part of a much larger block and it probably would think you control the entire block.

I think we have 32 ip's, but where do i see this? I couldn't find this information and we didn't receive a welcome e-mail that i think we should have recevied. but i imagine if we have 32 ips is not an entire class-c, so probably they can't change the swip information is that correct? But i think we should have a class-c because we have the private rack. Am I right?

I have one more doubt. When you say to get the swip information changed, that means that if somebody does a whois search on our ip, our contact information will appear?

thanks!

It is not automatic, you have to contact theplanet. I don't know if they will necessarily SWIP "only" 32 ips but you don't need an entire /24 to SWIP a range.