I see there has been a patch for BF2142 users.
Is there to be an update for the servers?
Full Version: BF2142 Update
QUOTE (Festus @ Nov 13 2007, 09:51 PM) 
I see there has been a patch for BF2142 users.
Is there to be an update for the servers?
Is there to be an update for the servers?
BUMP!!!!
I am honestly beginning to wonder if Zach still works for TP. This would be an easy update to add to Cortex. All you have to do is replace the old engine files with the new one and have people update.
There's nobody working on Cortex anymore is my "unofficial" opinion, as we have yet to be give the "official" word but as a Cortex customer I am entitled to this opinion and have yet to hear or see anything else to believe otherwise. 
You should all know when the rats are the first to get off a sinking ship like TP. This Titanic is going down fast....
I am not trying to be negative in my post, I just know that updates like this are the easiest to put out. Since it is not done, even though they have an agreement with EA that they will release a patch on the release day, this makes me think that there is no one working on Cortex anymore. I would love to hear someone at TP answer the question of whether Zach still works for TP.
QUOTE (doc @ Nov 17 2007, 12:46 PM)
I am not trying to be negative in my post, I just know that updates like this are the easiest to put out. Since it is not done, even though they have an agreement with EA that they will release a patch on the release day, this makes me think that there is no one working on Cortex anymore. I would love to hear someone at TP answer the question of whether Zach still works for TP.
I wouldn't be surprised.
All in all it would make sense with the lack of anything going on here.
As of today, 5-6 days post patch there is still no upgrade on the Engines page.
Due to a technical problem I am unable to submit a support ticket at this time. Would someone who can do that try submitting a support ticket asking "when will the Engines page for Cortex have the latest Battlefield 2142 update on it?", and post what the reply is for me?
Due to a technical problem I am unable to submit a support ticket at this time. Would someone who can do that try submitting a support ticket asking "when will the Engines page for Cortex have the latest Battlefield 2142 update on it?", and post what the reply is for me?
Zach does work with TP still and I think everyone's jumping ship too quick.
No offense Tomy, but i think that ship has sailed, theres not very many of us I365 customers even here anymore.
Only about 230 or so servers according to what Orbit tells me. I'm still waiting to see the official documentation myself.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
QUOTE (TP-TDurden @ Nov 17 2007, 09:26 PM)
Only about 230 or so servers according to what Orbit tells me. I'm still waiting to see the official documentation myself.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
right now it doesn't appear to be TP. As pointed out in a post above this somewhere, as a ranked Server provider for EA you are supposed to provide the patach within 24 hours of its release. I'm still waiting.
QUOTE (TP-TDurden @ Nov 17 2007, 09:26 PM)
Only about 230 or so servers according to what Orbit tells me. I'm still waiting to see the official documentation myself.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
With that number of servers left, the profits from them would not even come close to paying the salary and benefits for a dedicated full time "Cortex Developer", let alone for a "Cortex Team". My guess is that Zach has other responabilities, and he works on and does support for Cortex when he has the time.
It is no wonder that TP will probably be EOL'ing Cortex.
QUOTE (TP-TDurden @ Nov 17 2007, 09:26 PM)
Only about 230 or so servers according to what Orbit tells me. I'm still waiting to see the official documentation myself.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
230 servers for BF2142 or there are 230 servers with Cortex on them?
I think a little bit of clarification. Never before have I heard a TP employee quote "the numbers".
QUOTE
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
As supported means, the servers are still pluged into the wall sockets. Thats about it.
QUOTE (Tuxrox1 @ Nov 19 2007, 09:46 AM)
As supported means, the servers are still pluged into the wall sockets. Thats about it.
That is point we are all trying to make.
TP's definition of support is not the same as ours. Therein lies the problem.
Just because I felt waiting a week with no answer on this was long enough I decided to give the "Live Chat" a try. It only took about 40 minutes but they confirmed that the word is that they have no ETA on when the patch will be implemented. I must admit the irony of calling it InstantService was not lost on me. I also think it is a wise move to not have time markers in their chat so that you don't have to see how much time you are wasting on something that should have already been done.
Well Tomy Durden, I must say that your statement:
Sure as Sh@t don't carry any weight with me.
QUOTE
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Jennifer C.: Thank you for contacting The Planet Customer ServiceTeam! How may I assist you today?
Customer: I would like to know when the 2142 servers will be patched
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Customer: toad_killer ****
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Christopher M: Hello, how can I assist you today?
Customer: When will the 2142 servers be updated?
Christopher M: I'm not sure. Let me check and see if I can find that out.
Customer: I am referring to the Cortex Servers I would like to know when they will be patched so the people paying for them can play on them again.
Customer: Christopher does it really take this long to call over to whoever may be left at the Cortex team and get an answer?
Customer: Hello?
Christopher M: I'm sorry for the wait, I am trying to get a hold of them but I've been unsuccessful so far. As siin as I have more information I will let you know.
Customer: Would that be tonight, or are you talking about sending me information later?
Customer: Hello?
Customer: Sorry if I seem impatient but I opened a Trouble Ticket on this a week ago and still no answer.
Christopher M: I mean tonight while we're in this chat.
Customer: I have 50 guys bitching at me because they have updated their games as required by EA and they can't even play on our server
Customer: In point of fact you "The Planet" have the same obligation to update as a ranked server provider but nobody seems to be able to even reply when I submit a Ticket asking when.
Christopher M: Ok well I spoke with the Cortex team and unfortunately I don't have an ETA at this time but they are working on getting those patches implemented and I've notified them of your ticket and they will update you as soon as they have more information.
Customer: I guess the news in the forums is as bad as it seems. You have a good night, and I am sorry TP has chosen to downgrade it's service this way.
Christopher M: Thank you for choosing The Planet as your hosting provider. We appreciate your business and will be here if you have any further questions/needs.
Customer: Um, yeah that means so much to me right now.
You have been connected to Jennifer C..
Jennifer C.: Thank you for contacting The Planet Customer ServiceTeam! How may I assist you today?
Customer: I would like to know when the 2142 servers will be patched
Jennifer C.: May I please verify your username and last four characters of the password?
Customer: toad_killer ****
Jennifer C.: One moment please.
Jennifer C.: I apologize for the long wait.
Jennifer C.: I am going to transfer you over to tech support for further assistance.
Customer: Thank you
Jennifer C.: Your welcome
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You have been connected to Christopher M.
Christopher M: Hello, how can I assist you today?
Customer: When will the 2142 servers be updated?
Christopher M: I'm not sure. Let me check and see if I can find that out.
Customer: I am referring to the Cortex Servers I would like to know when they will be patched so the people paying for them can play on them again.
Customer: Christopher does it really take this long to call over to whoever may be left at the Cortex team and get an answer?
Customer: Hello?
Christopher M: I'm sorry for the wait, I am trying to get a hold of them but I've been unsuccessful so far. As siin as I have more information I will let you know.
Customer: Would that be tonight, or are you talking about sending me information later?
Customer: Hello?
Customer: Sorry if I seem impatient but I opened a Trouble Ticket on this a week ago and still no answer.
Christopher M: I mean tonight while we're in this chat.
Customer: I have 50 guys bitching at me because they have updated their games as required by EA and they can't even play on our server
Customer: In point of fact you "The Planet" have the same obligation to update as a ranked server provider but nobody seems to be able to even reply when I submit a Ticket asking when.
Christopher M: Ok well I spoke with the Cortex team and unfortunately I don't have an ETA at this time but they are working on getting those patches implemented and I've notified them of your ticket and they will update you as soon as they have more information.
Customer: I guess the news in the forums is as bad as it seems. You have a good night, and I am sorry TP has chosen to downgrade it's service this way.
Christopher M: Thank you for choosing The Planet as your hosting provider. We appreciate your business and will be here if you have any further questions/needs.
Customer: Um, yeah that means so much to me right now.
Well Tomy Durden, I must say that your statement:
QUOTE
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
Sure as Sh@t don't carry any weight with me.
QUOTE (Tuxrox1 @ Nov 19 2007, 11:46 AM)
As supported means, the servers are still pluged into the wall sockets. Thats about it.
QUOTE (Toad_Killer @ Nov 20 2007, 08:49 PM)
Well Tomy Durden, I must say that your statement:
Sure as Sh@t don't carry any weight with me.
Sure as Sh@t don't carry any weight with me.
If a patch is issued, then the version changes. As of right now, and until any official announcements have been made, the current version is still supported.
Official announcements would include any information about patches, version changes, life cycles, or future developments.
And the number I stated above is the number of Cortex servers.
QUOTE (TP-TDurden @ Nov 20 2007, 11:04 PM)
If a patch is issued, then the version changes. As of right now, and until any official announcements have been made, the current version is still supported.
Official announcements would include any information about patches, version changes, life cycles, or future developments.
And the number I stated above is the number of Cortex servers.
Official announcements would include any information about patches, version changes, life cycles, or future developments.
And the number I stated above is the number of Cortex servers.
How many servers was it a week ago? a month ago?
Curious as to how quickly the ship is sinking...
QUOTE (Creed3020 @ Nov 21 2007, 07:41 AM)
How many servers was it a week ago? a month ago?
Curious as to how quickly the ship is sinking...
Curious as to how quickly the ship is sinking...
I don't have that info at hand.
QUOTE (TP-TDurden @ Nov 21 2007, 12:04 AM)
If a patch is issued, then the version changes. As of right now, and until any official announcements have been made, the current version is still supported.
Official announcements would include any information about patches, version changes, life cycles, or future developments.
And the number I stated above is the number of Cortex servers.
Official announcements would include any information about patches, version changes, life cycles, or future developments.
And the number I stated above is the number of Cortex servers.
Maybe we are on separate pages here so I'll type real slooowwww. I am talking about a patch for a specific game that you claim to support which was released over a week ago. That would mean that the version of the game currently available on the servers that you are still charging us for is NOT THE CURRENT VERSION and is in violation with the TOS you have with EA for providing Ranked Servers, as well as a violation of service agreements with the customers who still have current gaming setups through the Cortex. Just because you don't make an official announcement about a game patch doesn't mean it hasn't been released or that the service you are providing is current.
Shall we expect a partial refund of our server fees until the server is usable again for the puropse we rent it for? As it is, it is useless to anyone who wants to play because they will get this little thing called a "Version Mismatch" which basically translates to "Your Ranked Server Provider is ethically lacking and thinks that playing frigging word games in the forums and elsewhere constitutes an acceptable excuse for not doing the job they have taken your money to do!"
Well, after waiting a week, and getting nothing except vague comments, we will soon be moving along to another provider.
As mentioned multiple times in recent posts on this forum our club, consisting of adult players from students to Doctors, is paying a sizable monthly fee for a server so our members can play the latest version of the games we all enjoy.
Many of us have not been able to play on our server since the patch was released and TP, via Cortex, has not provided us with the engine update necessary to match the updates our players have already installed.
It is simply an example of very poor customer service/support, which I assume our rental fees are supposed to provide us.
I also understand that if its a business decision on the part of management that support for "game based rentals" is not profitable in the grand scheme of TP, but I for one would have appreciated a concrete explanation and some sort of discount on the price of our now handicapped server.
Fortunately we have found another provider and are in the process of arranging for a new dedicated server that appears to give us good support, power, and price.
As mentioned multiple times in recent posts on this forum our club, consisting of adult players from students to Doctors, is paying a sizable monthly fee for a server so our members can play the latest version of the games we all enjoy.
Many of us have not been able to play on our server since the patch was released and TP, via Cortex, has not provided us with the engine update necessary to match the updates our players have already installed.
It is simply an example of very poor customer service/support, which I assume our rental fees are supposed to provide us.
I also understand that if its a business decision on the part of management that support for "game based rentals" is not profitable in the grand scheme of TP, but I for one would have appreciated a concrete explanation and some sort of discount on the price of our now handicapped server.
Fortunately we have found another provider and are in the process of arranging for a new dedicated server that appears to give us good support, power, and price.
QUOTE (Festus @ Nov 21 2007, 09:03 PM)
Well, after waiting a week, and getting nothing except vague comments, we will soon be moving along to another provider.
As mentioned multiple times in recent posts on this forum our club, consisting of adult players from students to Doctors, is paying a sizable monthly fee for a server so our members can play the latest version of the games we all enjoy.
Many of us have not been able to play on our server since the patch was released and TP, via Cortex, has not provided us with the engine update necessary to match the updates our players have already installed.
It is simply an example of very poor customer service/support, which I assume our rental fees are supposed to provide us.
I also understand that if its a business decision on the part of management that support for "game based rentals" is not profitable in the grand scheme of TP, but I for one would have appreciated a concrete explanation and some sort of discount on the price of our now handicapped server.
Fortunately we have found another provider and are in the process of arranging for a new dedicated server that appears to give us good support, power, and price.
As mentioned multiple times in recent posts on this forum our club, consisting of adult players from students to Doctors, is paying a sizable monthly fee for a server so our members can play the latest version of the games we all enjoy.
Many of us have not been able to play on our server since the patch was released and TP, via Cortex, has not provided us with the engine update necessary to match the updates our players have already installed.
It is simply an example of very poor customer service/support, which I assume our rental fees are supposed to provide us.
I also understand that if its a business decision on the part of management that support for "game based rentals" is not profitable in the grand scheme of TP, but I for one would have appreciated a concrete explanation and some sort of discount on the price of our now handicapped server.
Fortunately we have found another provider and are in the process of arranging for a new dedicated server that appears to give us good support, power, and price.
I belong to the same group as Festus, and manage a different server.
QUOTE (TP-TDurden @ Nov 17 2007, 09:26 PM)
As of right now and until official documentation says otherwise the current version of Cortex is still fully supported.
You can't be serious. Continuing to run Cortex as of the last update, without updating even game patches is not "fully supported". It's not even "half-assed supported".
I had my doubts about going with ThePlanet back in late 2005 (iirc). Matches played on TP servers were historically laggy, and with the size of ThePlanet, I was concerned that game servers would be an afterthought. But i365 allowed us to rent an entire dedicated server, and they improved their network. We rented a high end box in 2005, and upgraded to a more capable quad core box in 2006.
In the meantime, we, along with other clans, are run by volunteers. Our game server admins don't have time to chase after simple game patches, and we had no interest in migrating our servers to another provider, but what I've seen in this forum confirms my suspicions of 2005. With apologies to Kanye West, The Planet doesn't care about gamers.
Partly because they update their servers, partly because they allow desktop access, and partly because they have employees who can answer questions, we'll be migrating our server to Hypernia.
Last one out, kill the lights.
We have officially cancelled our server as of the beginning of December.
I'm personally very disappointed in the handling of this by The Planet, and feel we have paid for an extra month in which we received far, far less than promised in terms of support an timely updates to servers.
To any potential new gaming based customers, I would be very leery of using The planet at this point, not because they have EOL'd Cortex, but because of the poor way in which they have treated game based customers the last few months.
I'm personally very disappointed in the handling of this by The Planet, and feel we have paid for an extra month in which we received far, far less than promised in terms of support an timely updates to servers.
To any potential new gaming based customers, I would be very leery of using The planet at this point, not because they have EOL'd Cortex, but because of the poor way in which they have treated game based customers the last few months.
TP for life.
Best damn network, best damn servers.
Going on here for 3 years strong now, and have never looked back.
Best damn network, best damn servers.
Going on here for 3 years strong now, and have never looked back.
I agree their network is outstanding at TP. But as competitors improve their network and offer competitive pricing it is hard to keep buying servers here. I have 4 servers at a competitor and pay $200/month. That same server here is $260/month. That saves me $240/month.
If TP can compete with their prices I would be happy to get my servers here.
If TP can compete with their prices I would be happy to get my servers here.
Well just in case anyone was holding their breath. The latest reply to our trouble ticket regarding the patching of the 2142 servers.
Thanks Tomy I guess you were an honest upstanding guy!
QUOTE
James D. - Friday November 23rd, 2007; 8:33 PM CST
The BF2142 patch is not scheduled to be added to cortex at this time. I apologize for any inconvenience.
Thank you!
The BF2142 patch is not scheduled to be added to cortex at this time. I apologize for any inconvenience.
Thank you!
Thanks Tomy I guess you were an honest upstanding guy!
QUOTE (thedude @ Nov 23 2007, 09:06 PM)
Going on here for 3 years strong now, and have never looked back.
With TP no longer updating Cortex with new game patches, they're hoping you don't look forward, either.
QUOTE (doc @ Nov 24 2007, 11:10 PM)
I agree their network is outstanding at TP. But as competitors improve their network and offer competitive pricing it is hard to keep buying servers here. I have 4 servers at a competitor and pay $200/month. That same server here is $260/month. That saves me $240/month.
If TP can compete with their prices I would be happy to get my servers here.
If TP can compete with their prices I would be happy to get my servers here.
That was also one of the problems, amidst the lack of updates, was that what we can get elsewhere is much cheaper. We loved the network and servers while we were here but our money gets us a lot more elsewhere. We didn't necessarily want to jump ship but alas we are interested in getting the best bang for the buck.
QUOTE (Creed3020 @ Nov 26 2007, 05:33 AM)
TWe loved the network and servers while we were here but our money gets us a lot more elsewhere. We didn't necessarily want to jump ship but alas we are interested in getting the best bang for the buck.
I am fed up with TP. Screw TP... Can any of you guys point me in the right direction so I can get servers where you are at? Please provide some links for me or email them to me at: hlubhlub@hotmail.com
Thanks in advance..
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