new version of americas army is out. so please get an update for cortex asap.....ty

anything yet?? my clan members keep asking when the server will be updated..

Start a ticket and ask for it to be forwarded to Zach Oldson.

Other than that we need to wait for him to see this or be notified by other means.

filled out a ticket....... still waiting. i remeber when you know who was in charge and he would post on the forums when he thought it would or wouldnt be done..........nice to have an idea.

It would be nice to see your request answered.

When a server needs updating it needs to be done ASAP.

Can you provide a link to a page with details about the patch, etc.

Mr. Oldson where are you?

put in a ticket and finally got a reply.. he is having problems with the patch and cortex:( no idea when the patch will be avaliable in cortex..
The patch came out on the 6th so its almost been a week still without it being added to cortex.. I would guess they had the actual patch atleast a week prior to the release date on the 6th..So 2 weeks then.. and still no update in Cortex. I hope it dosent take this long again. This is the first time in the year we have been with I365 that a patch wasent avaliable the same day as a release or within a day after.. that includes AAO and BF2142.. When the BF2142 1.40 patch comes out I really hope it is avaliable that same day!! the link to the AAO 2.8.2 patch is -->http://www.gamershell.com/download_20906.shtml

time to start shopping for a new server i think. this is getting rediculous.

Depending on how badly you want the update it may be the route you must take.

I would phone tech support at least once a day to apply pressure.

You must exhaust every avenue before giving up.

should you really have to bug someone to at least reply to your open ticket and update it? we pay extra money to have an honor server that we dont use. the VERY least they could do is give me a damn ballpark day as to when it will be done. thats the VERY least they could do.

I have updated the ticket daily.. why oh why did kevin leave

Greener pastures is what I assume...

Maybe saw the writing on the wall?

echo echeo echo echo
hello hello hello hello
anyone anyone anyone anyone

I tried that already, didnt get an answer either.

nice that they updated CS:source but still no reply about AAO..

we all need to get credit for the days without the update this is ridiculous. Not even the courtesy of replying to the tickets and giving a status. Im really at a losss of what to do. I hope a staff member sees these posts and things are taken care of. We all should start submiting tickets then MAYBE they will see that the update is important.

My clan is also waiting patiently for the update. Please update it soon.

i wish they would keep us updated!!! i got a reply on my ticket today.. there were some problems with the AAO installers. they recieved new ones and were testing them on the dev. box. Hopefully very soon now

once again nothing since that last update.. who the hell knows whats going on now..

shhhhhhh the cortex dev guys are taking a nap. well they must be cause they havent done jack@#%#. ive called and ive updated my ticket........ i just cancelled my server. what a waste. i would tell everyone i know dont get a server from the planet. their support sucks. 3 weekends will now go by and still no update for aa. customer service said they would look into it.........that was 3 days ago now and they havent updated my ticket either...... all i can say is wow....... you other guys want games added to cortex??? hell they cant even support the games they have. add another couple of games and that will add a couple more weeks onto the updates you recieve. i am absolutely disgusted with the service.

we are all feeling the same way.. We all went with i365 due to there reputation and service history. It seems now like the planet does not care at all about the i365 department. We had better be given credit for the lack of support.. Its the least they can do.. 12 days since the release now and still no update.( not including the week atleast they had the update from the aao devs)

I went into Live Chat and they told me they would escalate my ticket to the Lead Cortex guy.

This was yesterday. I haven't gotten a reply from him. This is very disappointing.

The lead cortex guy? Isnt that an all in one position at this time?

I really don't know what to believe with them anymore.

they dont even read this section anymore. they only read the section for presales questions. once they have your money they could careless.

Team,

First, our apologies for not having updated this thread sooner. We sincerely apologize for the delay in responding or giving you any sort of update. There is no excuse for it, but that will change now.

Second, I have personally been speaking with Zach Oldson, who does these updates to the engine for you guys. As of yesterday Zach told me that he has been working on the update to the engine. He stated he has ran into a few issues with some of the work and was working feverishly on it last night. As of the update that I have this morning, he thought he had it completed but ever time he tested it, the server would crash - definitely not a good thing. He thinks it might be a bad unpacked file or something like that and will continue investigating things through the day today and even into the night, tonight, if necessary.

If things get resolved and back on track today or tonight, Zach said he will e-mail me with an update and I will in turn update all of you here. If I do not get an update, I will definitely have another update tomorrow morning around this time after I speak with Zach again.

We have also updated all open tickets with this update so anyone who has a ticket open should see something very similar to this in their tickets.

Should you have any other issues or concerns, please feel free to let us know.

Kind regards,
PD2

Thanks for the update.

Agreed.......now hire some help for him.

WOW nice that we got a reply .. thanks for the info.. Will we be issued credit for the time since the release of the patch and the date it is actually put into cortex? That might save some of your Cortex/AAO customers from looking elsewhere for service..

HA HA HA..... That's was hilarious. I bet no.

I would beat that the TP penny pushers will say a big no on that front. It sounds good from your end but they just don't seem to understand our frustration.

Paul: Thanks for posting in here. If you take a look around you will see a very dark cloud forming and your post is the first from a TP employee since the beginning of the month. I think this is obvious but there NEEDS to be a more active role played in this area. To say otherwise would be a lie.

We appreciate the update. I don't have any AA servers but I can understand the frustration of those that do.

You are all welcome. I am really going to try and pay more attention to this side of the board and try to help out where I can. I'll be the first to tell you that I'm no gamer, but I do understand the gaming setups from the server side and do know that you guys are just as an important of a customer as any one else who is at The Planet.

With that being said, here is the latest update from my phone call with Zach this morning:

Just got off the phone with Zach. No real progress from over night and yesterday's work to speak of. He said that he will be diving into it again this morning. He is now speculating (no real concrete proof of this) that the servers he is using to test on could be the culprit. In fact, while I was on the call with him he was seeing some characteristic that would indicate this is the issue and believed that it may be the server just acting up and that he may just need to promote the code to production to see what happens. He again informed me that he would shoot me an e-mail with any further progress that resulted in successfully getting the engines updated accordingly. If I do not get anything from him via e-mail, I will be following up again with him via phone tomorrow morning for the latest status on this.
_______________________________________________

With regard to a credit for the time, I am not authorized nor do I really have any say in whether or not this would qualify for anything like this. What I do know is that our customers have the ability to submit billing credit request for things such as this and have our billing team review them and inform the customer what we can and cannot do. If you wish to pursue that, feel free to submit a ticket to that effect and the billing team will begin working on that.

Creed3020:

I'm gonna try and be a bit more active here, as I said. I have also asked my team members to hang around see where they can help you guys out. Some of them are gamers and I think one or two of them have some game servers so they would even be of help and an advocate for you guys. Regardless, I can say that we are going to be making the effort to address your needs and concerns as much as possible.

Kind regards,
PD2

I was shooting the breeze with a former Cortex developer and he said that AA updates had a bad habit of totally reworking the game and breaking how it ran with Cortex. So every patch was like adding a new game to Cortex.

Just FYI for everyone.

Update has been rolled out in cortex!!!!! Did the update engine restarted the instances and its still running 2.8.1 and the new maps are not in the map list... DoH! Any success storys??

YES! Just got an update earlier from Zach via e-mail that stated the update was finally pushed out. Was about to see if anyone could double check things and let us know if all was OK or not.

Thank you for your patience!
PD2

I don't run an AA server but wanted to see if I could help out.

I just installed a fresh copy of the AA engine, and during the install it did go to 2.8.2

The instance I created thereafter said this on the status page after I started it for the first time: gamever 2.8.1.0

If you are interested in the rest of the config it is attached, it is as stock as you can get it.

It would appear that something still isn't working quite right. But progress is being made and that is what is the most important.

Thanks for the help! Just shot that over to Zach to see if he had any ideas or if that helped to figure out what happened there. I'll let you know if we get something back from him one way or the other.

Thanks again Creed!
PD2

same here updated and its still says version 2.8.1 in a server viewer. i tried to connect to it and it wont allow me to.

yea we even restarted the server and the instances are still running 2.8.1.. it did install a fresh copy of 2.8.1 so be sure to back-up your configs!!! Hopefully zach can get the 2.8.2 patch working soon. AAO also released a full version of 2.8.2 maybe thats a better file to use then just trying to patch the instances from 2.8.1 to 2.8.2
http://americasarmy.com/downloads/

A full version is always better to go!

Obviously I am not in tune with the inner dealings of Cortex's Engine management but with other gameservers that I use outside of Cortex, installing full versions is always wanted over patch, after patch.

Jester: Good to at least hear we are having the same problem. That means there are not multiple problems for Zach to overcome. Make sure Zach knows about the full version release.

PD2: Not sure if you still have my customer info, but if you want it to show Zach my install then just ask for server IP and all that jazz.

I have sent him all of ya'll results from trying to do the engine patches and have kept him up to date with this stuff. I'm actually waiting on a phone call back from him this morning to get the latest and greatest on his results. As soon as I have this I will definitely update everyone.

Creed - thanks for extending your account to us for use! I'll see if that will help him any in figuring out what is going on. Thanks!

PD2

Hey PD2 thanks for your replies here.. Any update yet?

Unfortunately, no, there are no new updates. I tried to get in touch with Zach about two or three times today. With it being the end of the month and all he may have been tied up. I'll try to raise him again over the weekend and update as soon as I have more news and information. My apologies guys for this still not being fixed 100%. We do appreciate your patience.

PD2

All,

Just got an update from Zach from his activity overnight and over the weekend.....he believes he has secured a fix for the issues you are all experiencing and has implemented it in Cortex. If you could all please try again and see if this fixes your issues, I'd greatly appreciate it!

PD2

Upon logging into Cortex I went to the engines page and the update button was light and available for AA.

I ran the update, it finished and started the instance.

I checked the status page and the version variable came up with: gamever 2.8.1.0

I will re-install my instance to see if that helps.

FINALLLLYY!!!! both of our servers are now running 2.8.2.. Only took 25 days to get the patch out.. Who do i contact about a credit for the down time?

Mine is still saying 2.8.1.0 on the status page. Should I not trust that info?

70.85.221.6:1716 is mine if someone has a game client and can check.

If you place a ticket via your portal and placing it into Billing they will review your account for the any refund or credit that needs to be issued.

PD2

Creed,

Are you sure its 70.85.221.6? Can't seem to find that server in our DB right now. Verify that IP please.

PD2

That is indeed the IP Cortex spits out.

That IP is binded to my server and within the range that I have allocated to that server.