I am trying to renew an SSL and I have now tried twice and both times I have received the same error message (see attached screen shot). I appear to have been through the whole process, completed the first form, don't the "verified by visa" page and the "Confirm CVV" page and then I get the attached page.

I have emailed support but all I get is an auto reply and never a reply from a real person!!!!!!!!

Can someone please look at this ASAP as the certificate only has a small amount of time left on it.

Regards,

Andrew.

Da644,

I will be contacting the SSL Department right now with this issue asking them to follow up with you. Can you send me your account information via PM so that they know how to contact you and what they are looking up?

Hopefully we can troubleshoot and resolve that issue for you.

Kind regards,
PD2

Thanks PD2 , I have sent you a PM as requested.

Kind regards,

Andrew.

I got your information! Thank you! And you are welcome Andrew! Now let me see if I can get one of the guys in the SSL department to help you out. I will give you an update as soon as I have one.

Kind regards,
PD2

Andrew,

Dropped you a PM about an update. You should now have an e-mail with some info on how we can work through the resolution. Please let me know if this does not produce the results you need.

Kind regards,
PD2