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Full Version: DRAC Sensor Data all of a sudden not displaying in ORBIT?
The Planet Forums > General > Pre-Sales Questions
Jeff
If you have a total control server, is your sensor data still showing in orbit? I looked today in orbit, and my sensor data is now no longer showing for my server under remote management.
Heatseeker
Yes, mine is working.
Jeff
Thanks Heatseeker. Went ahead and put in a ticket then.
Jeff
Put in a ticket when I posted this last night, and I just wanted to report that my DRAC card was reset and everything functioning again by 7:30 a.m. this morning.

I was very impressed by both the speed and quality of the Planet's support, including the care with which they 1.) asked if it was ok to install software, 2.) asked for the 15-30 minute time window when they could reboot the server, 3.) promptly attended to fixing the problem, and 4.) followed up to make sure everything was working fine again.

10 out of 10 stars for great service from the Planet. Thanks!
nForcer
*from what I've been told*
Thats the same feature the SM950 servers have, yet, when I check the DRAC access via Orbit, it says I don't have any servers with that feature.

*shrugs* oh well.
Jeff
QUOTE (nForcer)
*from what I've been told*
Thats the same feature the SM950 servers have, yet, when I check the DRAC access via Orbit, it says I don't have any servers with that feature.

*shrugs*  oh well.

It's a cool set of features to have. If your server was advertised with it, don't give up:
QUOTE
please log into https://orbit.theplanet.com and create a support ticket. Or you can call (214) 782-7802 or toll free (800) 854-7679.


Oooh.... I've been waiting years to give you that advice icon_lol.gif icon_twisted.gif wink.gif
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