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Full Version: Austin, TX (timewarner to planet) latency issues
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Xm3rcX
This has been happening now for several days. Please resolve!!

H:>tracert 70.86.90.251

Tracing route to fb.5a.5646.static.theplanet.com [70.86.90.251]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms user-0ccsto6.cable.mindspring.com [24.206.119.6]
2 15 ms 8 ms 7 ms 10.37.64.1
3 8 ms 9 ms 8 ms pos3-2.austtxr-rtr1.austin.rr.com [66.68.2.53]
4 8 ms 9 ms 11 ms srp0-0.austtxrdcsc-rtr2.austin.rr.com [24.27.12.50]
5 20 ms 9 ms 8 ms . [24.93.33.150]
6 17 ms 15 ms 15 ms son0-1-0.hstqtxl3-rtr1.texas.rr.com [24.93.37.22]
7 16 ms 15 ms 17 ms 4.79.88.21
8 25 ms * 27 ms ae-5-5.ebr1.Dallas1.Level3.net [4.69.132.230]
9 22 ms 22 ms 21 ms ae-14-53.car4.Dallas1.Level3.net [4.68.122.80]
10 198 ms 204 ms 207 ms 4.78.220.10
11 21 ms 18 ms 21 ms vl31.dsr02.dllstx3.theplanet.com [70.85.127.30]
12 30 ms 19 ms 20 ms po32.dsr02.dllstx5.theplanet.com [70.85.127.110]
13 21 ms 19 ms 19 ms po2.car04.dllstx5.theplanet.com [70.84.160.166]
14 220 ms 214 ms 215 ms fb.5a.5646.static.theplanet.com [70.86.90.251]

Trace complete.

H:>ping 70.86.90.251

Pinging 70.86.90.251 with 32 bytes of data:

Reply from 70.86.90.251: bytes=32 time=223ms TTL=113
Reply from 70.86.90.251: bytes=32 time=219ms TTL=113
Reply from 70.86.90.251: bytes=32 time=220ms TTL=113
Reply from 70.86.90.251: bytes=32 time=202ms TTL=113

Ping statistics for 70.86.90.251:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 202ms, Maximum = 223ms, Average = 216ms

xm3rcx
nForcer
Have you submitted a Trouble Ticket for this?
klaude
Yes, please open a trouble ticket. That's the best way to bring it to the attention of our network admins. Thanks!
Xm3rcX
I've asked the server owner to contact you. However - this isn't related to just me. Anyone on TW in Austin going to a Dallas, TX planet server between the hours of 5pm to 12am have this problem.

Have those network guys take a look!

Jon
marks
I am in Austin, TX and have RoadRunner at my residence. I Did notice such a delay and lag, however it applied to so many different places I connected to. I suspect it was a TWC-issue.

Is everything resolved or atleast being checked out?
klaude
Can you give us some more information? Specifically we need a traceroute from you to your server and from your server back to you. Thanks!
marks
The problems are no longer occuring, for me.
marks
Traceroutes you requested: http://pastebin.ca/87664

Ping from my house to my server @ TP:
-- 70.86.176.2 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max/stddev = 163.860/178.181/187.990/8.786 ms
gbock
It looks like you need to bug your ISP. Your return route:

12 pos15-0.austtxrdc-rtr1.austin.rr.com (66.68.1.101) 12.464 ms 12.346 ms 12.478 ms
13 srp0-0.austtxa-rtr1.austin.rr.com (24.27.12.35) 209.514 ms 212.600 ms 210.863 ms
marks
Okay, they are always a PITA. Im no networking guru, any other specifics or terms I can share with them to describe the problem?
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