http://www.webhostingtalk.com/showthread.php?p=3502839

anybody from Servermatrix can comment on above thread??

I can comment that you cross-posted necessarily...

http://forums.servermatrix.com/viewtopic.php?t=17555

Are you actually a customer here or do you just want to whinge and whine about this bloody site? I, for one, am fed up hearing about it. Perhaps if you can tell us how it affects you, we might be more willing to listen.

Ultimately, TP/SM is under no obligation to comment, either here or on WHT, about this, or any non-customer related, post.

I think the forum accounts should be only allowed by clients of ThePlanet and its subs. Leave a Pre-Sales section open but heavily moderated and you won't have pee'ons doing crap like this.

While I agree with you to a certain degree, I believe that it should still be open to everyone, its one bad user every now and then, and the bad user really shows over the good users. Its like the problem Tylenol had many years ago when a few "bad" pills were shipped out. It was a HUGE issue at the time, but once resolved it was gone, a more appropirate action in my opinion would be to ban the user. Jus my 2 cents.

The problem with an open forum is the fact anyone, and EVERYONE can join and make a statement. Most of the time the statements are valid but occasionally they aren't. The problem is one iligitimate statement can causes the most fuss. I say iligitimate (assuming I spelled it right) translating to someone creating a forum account, posting random rants and such just to stir the pot. Legitimate concerns/posts, even though negative at times, are still useful because they are coming from a paying-client - and one who can be verified.

So how do you remove the non-legit's?
Don't let them register.

How do you do that?
Tie Orbit accounts into forum-accounts. Unless you're a paying member of ThePlanet, you don't have a say in what goes on.

(Similar to churches wanting a voice in political battles - problem is they're tax exempt. Folks, you can't have your cake and eat it too)

Now, you can't have a completely closed forum because it is a good source of information for potential clients, but you can't create one account for the 'quick question' people so how do you balance the task?

I'd recommend letting anyone register *using a more through method* and only allow them to post in the Pre-Sales section. Those of us who pay to have service through ThePlanet/etc and come here to rant'n'rave can be given access to everything else - except for Moderators Only sections.

At this point you still have an open forum for registration, segregate non-clients to a single section where they can post anything within reason, and your actual clients can resume thier posting in the other available sections.

Best part of all, we can simply ignore that 'open discussion' section all together and not have to deal with random crap posting like the one that started this thread.

Your Thoughts?

nForcer, I do see your point, and in a case such as this, I agree with you, users such as this one are detrimental to the intergrity of the forum. As users posted, abuse@theplanet.com, however the user neglects to understand that they have no obligation to reply, furthermore, the user in question has so much time upon notification to take action before the planet interputs his/her services.

Amazingly, I agree with you!

Havnt yet seen homer_simpson today , hes probably getting the point .

The OP may very well be a prospective customer and is surely entitled to asking questions here like anyone else is.. Whether the topic in question is true or not is irrelevant. This is a public forum for everyone to use not just customers..

The reason I stopped posting here was for this very reason. It seems a clic forms every other day and no matter what you post several people jump on and spew their 'opinions' which generally either have little to do with the topic or are useless to it..

So I guess I can ask you the same thing sir. Does this post affect you? I dare say it has nothing to do with you since you do not appear to be a staff member or a moderator here. So I would advise minding your own business just like you are telling the thread starter..

To answer your last comment. Sure SM/TP is under no obligation to comment on anything but it is in their best interest to answer pre-sales questions from prospective buyers if this is actually the case which we haven't been able to determine.. Generally ignoring something is an admission of guilt in my experience.

All companies have problems, Thats a fact. The companies that address these problems are the ones that will survive. Some of you have an opinion that SM/TP cannot do any wrong and are perfect since anyone that comes here and dares say otherwise gets brow-beaten if they say anything not positive or not to your liking.. That's just plain silly. TP can handle it, They don't need you guys to put up a front that everything is peachy..

Besides, Feedback is good. Both positive and negative. That's how a business grows..

It has as much to do with me as it does with you, and seeing as you saw fit to spend the time to type your post, why do you deny me my right to do likewise?


If the OP had made his post (and point) I would totally agree with you. However, he posted the same thing three times here and also over at WHT (where, incidentally, he has now been banned). It was clear that he was not seeking a clarification but rather intent on causing trouble.


I agree with you there.