Recently a hacker broke into my server and sent out thousands of emails from a particular account. SM then sent me a warning email after they received spam reports from SpamCop.
After taking some action, SM closed the case (after I explained to them what happened, the actions that I have taken and that they received no further complaints).
Although I created another ticket on this, not much action SM has taken to track the hacker's activities.
Has anybody experienced this before? What was the action that you had taken?