I'm missing a step somewhere.

I have an SSL cert on my own domain, which has been there for a while.

I bought and installed a cert for a customer's domain, successfully according to all the messages.

It shows up in whm/SSL manager.

It does not show up in wm/ssl hosts.

When a user tries to visit https://otherdomain.com they get warning that cert is issued to different name; more info shows my domain, not the domain they entered.

Then they get sent to my domain istead of the domain they entered.

I followed the whm documentation to the letter -- I think. What step am I missing?

Thanks -- Bill

Did you have a dedicated IP address for that site ? It cannot be shared.

That would be the problem!

Thanks - Bill

As Eddy has said, a dedicated IP per ssl cert, also make sure apache has been restarted with ssl (if other domains https:// is working then obviously it has) also let the new details propagate.

Thanks.

While you are helping me... I understand that a separate cert is needed for the www.domain to avoid the warning message. Is yet another IP needed for the www.domain?

Technically speaking, yes.

WHM warns about possible DNS outages when I assign a new IP to an existing domain.

Any idea whether this is an "always happens everywhere" problem, a "might possibly happen if the change occurs during an ISP's DNS update", or somewhere in between? I need to advise the client what the potential outage might be.

Thanks again. Great to have a helpful community!

Bill

I think it is an issue with using control panel such as Cpanel/WHM is that it prevents you from doing all that. It just allows you to do an SSL per site.

What you probably need to do is to hack in Apache httpd.conf and isolate the www.yoursite.com from the yoursite.com so that each could listen on separate IP addresses. Yet having both point to the same site contents directory.

Then after that you need to hack the DNS Zone files so that both the www.yoursite.com and yoursite.com reflect the different IPs. Once you have that, you should be able to install both version of the SSL certs.