I tried to add a domain through HELM but it was interrupted halfway. This caused the domain to be added in HELM but not in IIS.

Now when I try to delete this domain from HELM, it tells me "Unable to delete domain. Please try again or contact support."

What should I do? I am support!

What do the Helm error logs say?

sorry, where do I find the log files?
I have not made any changes to the default installation.

C:Program FilesWebHost AutomationHelmLogsError

#Software: HELM Control System
#Version: 3.1 Build 18
#Date: 2004-10-04
#Fields: date time source error
2004-10-04 10:05:07 Mail.RemoveEmailAccount ActiveX component can't create object
2004-10-04 10:05:07 Mail.IEMail_Execute ActiveX component can't create object
2004-10-04 10:05:07 CEmail.RemoveEmailAccount ActiveX component can't create object
2004-10-04 10:05:07 CDomain.DeleteDomainEx ActiveX component can't create object

ASP.Net is not enabled or setup is wrong? Something is IIS is screwy.

its funny as it works (delete) for the other domains

The WHA knowledgebase is your friend:

http://support.webhostautomation.com/index...ndetails&_i=174

Incidentally, if the Pre-Install docs had been read, you would already have SOAP and XML 4.0 installed so this would never have happened. They can be found here:

http://www.webhostautomation.com/helm/documents.asp

This is my log error...some body can help me?

2005-04-06 13:37:15 DNS.IDNS_RemoveZone The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:15 CDomain.DeleteDomainEx The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:15 HELM:CPackage::DeletePackageEx The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:15 HELM:CUser::UpdateUserEx The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:31 DNS.IDNS_RemoveZone The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:31 CDomain.DeleteDomainEx The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:31 HELM:CPackage::DeletePackageEx The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]
2005-04-06 13:37:31 CUser.DeleteUserEx The Microsoft DNS Server (C23747_49062) is currently unavailable. ["C:Program FilesWebHost AutomationHelmSystemdnscmd.exe" C23747_49062 /ZoneDelete ejemplo.com /f]

I can tell you straight off the bat that your DNS server is either incorrectly set or not running. Did you change the name of your server recently?

No iam not...

Can you guide me how to fix it?

Tanks...

In Helm, go to system settings > self diagnosis. Run it on your server and tell me what it says.

Registry Access Passed

File System Access Passed

Helm Admin Access Passed

Microsoft IIS 6.0 Check Passed

Gene6 FTP Server Check Passed

MailEnable Check Passed

Microsoft DNS Server Check Passed

Try adding a domain again then.

I have seen this error happened a few times on our servers. What worked for us is to manually create the DNS zone needed before Helm will allow the domain deletion to complete. Same behavior if you try to delete an account with some resources that are already deleted or missing.

So, make sure sure your DNS server is running properly, verify that the zone is present, if not, re-add it manually. Then, try delete the domain again. If that fails again, check the error log and see what else it is complaining about (mailbox, databases, homedir, etc). Repeat and Rinse, until the domain is deleted successfully.

IMHO, this is a flaw in Helm's logic. It should allow some types of "forced deletion", especially if the item it tries to delete is already non-existent.