Sorry but I just couldn't leave this forum empty.

Welcome all Plesk users.

Victory, first post is mine!

Hello new forum.

PLESK ROCKS!!!!!!!!!!!!

We just ordered our first box waiting for them to install plesk I guess they don't have an image yet.

RooK

!!!! ive had nothing but hell with plesk. Im a newb and i dont know nothin bout it. Im trying to set a website up and cant to it. I have done every possible thing but need help. If someone could provide a step by step instruction i would greatly appreciate it because servermatrix wants nothing but money to offer a little help for their services. Thanks

I've never used Plesk but have heard nothing but good reports.

You might want to give the documentation, FAQ's and Flash tutorials at Plesk a go or maybe even have a look at their online forums that they provide.

i know i ask them to on the phone all they want is 75$ a hour to sent it up wow i pay for it a month and i get alot of server from then but no help @ all

Handling Plesk is Server Administration and it is your job to do it. You can't expect SM to go set up the accounts for you and effective run your business for whatever you pay them. It be cheaper than hiring someone to do it.

If you do not know how to handle it, it is not their fault. They gave you a choice to select Plesk or something else. You chose Plesk. You could have selected something else if you are not comfortable with handling something you are not familiar with.

Besides, you could actually spend sometime at Plesk website and give the Demo a spin and also download the Manual and FAQs or even participate in Plesk Forum if you are stuck. The options are all there for you. You just need to spend a little time to do it.

By the way, you can download Plesk Documentation from

http://www.sw-soft.com/en/support/plesk/

As for the rest, you should be able to find them on the navigation on this page.

SM provide support for the server hardware and software but do not do any configuration. If you want software configuraton/installation you need to look at investing in SM's Gold, Platinum or Titanium level managed services or on an adhoc basis pay US$75/hour.

If you don't want to pursue SM's own services then you could use companies like:
R-fx Networks
AcuNett
rack911
or even forum members like FarCry will even perform setup for you for a fee.

Perform a search within these forums as many others have also been listed.

yea guys im not talking bad about sm but im mad @ this plesk bs all im asking for is a little help i know sm is a good place to get servers from just plesk is getting me mad that is all

Im glad servermatrix started providing plesk, it has really matured from what it used to be.

You could basically get Plesk support from their website. In fact, the link I provided above even gives you a flash demo on how to do things. How cool is that. All that including documentations and faqs and the support forums all at your finger tips. Take your time to go through the docs and faqs and if you have question, you could post at their forums.

I don't think SM should duplicate that here, it is just too much waste of resources if they did.