Hey,

I submitted a ticket at 27 JAN 2004 07:35 PM (ThePlanets time zone), then updated it saying I need help sooner at 27 JAN 2004 11:06 PM (ThePlanets time zone) - Still no reply. What the HECK is going on? It would be about 4 hours now since I submitted that first ticket!

My username on Orbit is: c14529n/a.

I cannont access my server at all, because I put Zone Alarm Firewall on my Windows Server 2003 server, and turned it on, now it has locked me out of everything.

HTTP, FTP, SSH, POP3, SMTP I'm locked out of them all.

What do I do?

I would give them a call and explain what you did. They can take a crash cart out to the machine and disable zone alarm.

I live in Australia, I can't call the toll free number, And I don't really want to pay international rates for something that can just be looked at if they check there tickets.

I think everyone is experiencing the same thing.

I've had a ticket open for 5 hours now (8PM CST) and no one has responded as they usually do.

I'm going to call the 24 hour number and see what's up...I'll post back if I hear anything you might need to know ShaneAu.

Heh, if your not prepaired to pay the small cost then wait. I had to call them 3-4 times yesterday from 5-20 minutes at a time do to our servers dropping.

I got someone I know in America to call them for me, and get them to check my ticket, they fixed my problem stright away then.

They should really try to check the tickets more often though. .

But I'm happy now.

Thanks SM.

I believe they do check the tickets often but they do it in sequence and you know with the number of customers they have, you be surprised at the number of tickets they have to handle.. most probably takes longer to resolve than others.

Give them some credit.. they weren't the one who messed your server up.

I did give them credit, I said Thank you, have a look at my last post more clearly.

Too many customers is no excuse for poor service.... more customers means you can afford more staff. Also, I don't see why telephone customers should have priority above those who open a ticket.

It seems that when someone checks a ticket they usually can't be bothered dealing with it so they delay things by asking for 'further details' which are usually of no relevance to the outcome of the ticket just so that another 'technician' can deal with the ticket. You get passed from one person to another and nobody sees it through as they all hope someone else will do something about it. I notice from the anouncement part of the forum that servermatrix are looking to pay technicians $10/hr or $2000 per month... if you pay peanuts, you're bound to get monkies. Pay someone 3x as much... they might be 5x more productive.

25 years experience in this business and unemployed 5 long years since I'm caucasian and stuck in hong Kong. What I would give for one of those $10 a hour jobs!

I'd be happy if I could earn even half that!

I'd even work for food!

Somewhere in the US I have my first homebuilt PC from 1976,
8080/Z80 with CP/M OS, Still works. Is it worth anything as a antique?

b

Sigh ..

I'm Australia too, and im prepared to wait 12hrs (Overnight) for a response. It's quick response for what we are paying. If you want immediate support why not buy 2A's hosting or something.

At least I don't feel left out,

I have been waiting 4 days for a RLX server I ordered and not one ticket has been updated about the status of the order, Best part they started billing me already.

Well, I usually call when I place and RFQ ticket to speed up the process

Do you program? c++/php?? If so PM me.

Dont feel bad, I had a ticket open 7 days, then Iget an email saying that the ticket will be closed if i dont respond in 24 hours. So i go in and update it still without a response from them. Then finally i get an update, he asks for the PW, then 3 minutes later, their exe file that runs the graphing system is reinstalled so it will stop giving me errors( 3 minutes to fix their software malfuntion, and i waited 7 days to even get it looked at). Ive also has a request for monitoring for my dev server open, for 6 days without a response