I could offer the PCI-630 and SME-550 firewalls as a CUSTOMER MANAGED solution. However, I simply cannot co-manage the firewall (ie: customer manages / customizes the firewall until serious problems arise, then turns problem over to SM for support).
In order to offer the customer managed firewall, I'd have to limit SM support to re-setting the firewall to the condition that it was delivered in. Additional SM support for a customer managed firewall would have to be billed the same as administration hours.
That means if the firewall gets seriously botched, we would re-set the firewall and all of the customer's configuration changes would have to be totally re-done by the customer. There are some problems that we could assist with, as long as the config was not trying to defy the laws of physics.
My question (and poll) is: would you still be interested in a customer managed firewall, if the only SM support offered for it was a re-set to "as delivered" conditions?
Full Version: Customer Input Request - SME550 / PCI630
Absolutely 
(I'm assuming it would be less than $50 .. ?)
(I'm assuming it would be less than $50 .. ?)
This sounds like an interesting idea. However not having managed my own PCI 630 before I am not sure how hard or how simple it is to configure.
By any chance, would there be a soft copy of the firewall manual being made available so I could actually see which is a nicer option.
I know the firewall is an essential option and my basic set up is really only relates to the initial set up which would probably never vary after it is set up. So if it is easy to handle, I wouldn't mind doing it myself.
I am really for anything which would free the task of your technical support team to handle more pressing clients' issues then some mundane task as setting up Name server entries, firewall set up and basic how tos.
By any chance, would there be a soft copy of the firewall manual being made available so I could actually see which is a nicer option.
I know the firewall is an essential option and my basic set up is really only relates to the initial set up which would probably never vary after it is set up. So if it is easy to handle, I wouldn't mind doing it myself.
I am really for anything which would free the task of your technical support team to handle more pressing clients' issues then some mundane task as setting up Name server entries, firewall set up and basic how tos.
Definitely interested !
I'm sure it'll take a bit of learning but then so does everything we do.
Cheers, Lee
I'm sure it'll take a bit of learning but then so does everything we do.
Cheers, Lee
I'm voting "no".
Even though this certainly removes one of the big negatives to hardware firewalls at SM, I'm very happy with using WebMin to manage IPtables. After all, it's free
Even though this certainly removes one of the big negatives to hardware firewalls at SM, I'm very happy with using WebMin to manage IPtables. After all, it's free
I vote yes, and I would also assume it would be much less since they kept on repeating that thee $50 was mainly for sm costs 
This is an offer that we are definitely interested in. I have experience managing our other (on-site) firewalls, and would love the ability to configure and open/close ports as needed, without having to bother the SM staff. I'll look forward to this being launched!
I think that is an excellent idea, if you can offer more to your customers who need this kind of flexibility this idea shouldn't remain such for long! I'm guessing that most of SM's customers have some level of technical knowledge and would be able to manage a firewall, especially those only on Silver support!!!
When can we look forward to hearing more about this?
When can we look forward to hearing more about this?
When u request a firewall do you receive both PCI-630 vs SME-550 .. or just one of them.. and which one is better for webhosting companies.. thank you.,
The plans offered by SM usually just provide PCI 630 or SM 550 but there is usually no choice of either.
PCI 630 should be able to handle most requirement. The PCI 630 is a PCI based card and has to be installed into the server while the SM 550 resides outside of the system.
I understand that to install the PCI 630 on an existing Linux server would require the OS to be restored which may not be a good option for those with existing sites/data on the machine. The SM 550 would probably be a better choice since it should not require such a step.
A comparison can be found on http://www.snapgear.com/features.html .
PCI 630 should be able to handle most requirement. The PCI 630 is a PCI based card and has to be installed into the server while the SM 550 resides outside of the system.
I understand that to install the PCI 630 on an existing Linux server would require the OS to be restored which may not be a good option for those with existing sites/data on the machine. The SM 550 would probably be a better choice since it should not require such a step.
A comparison can be found on http://www.snapgear.com/features.html .
I am interested. In fact I want it right now!
I'm interested
I'm a brand new customer, but if the SnapGear's web-based interface is anything like the Sonicwall Pro 100's then most people should be able to use it without a problem. When you need to firewall a box but allow access to non-static IPs submitting tickets is going to be a real hassle.
QUOTE (crodenberg)
I could offer the PCI-630 and SME-550 firewalls as a CUSTOMER MANAGED solution. However, I simply cannot co-manage the firewall (ie: customer manages / customizes the firewall until serious problems arise, then turns problem over to SM for support).
In order to offer the customer managed firewall, I'd have to limit SM support to re-setting the firewall to the condition that it was delivered in. Additional SM support for a customer managed firewall would have to be billed the same as administration hours.
That means if the firewall gets seriously botched, we would re-set the firewall and all of the customer's configuration changes would have to be totally re-done by the customer. There are some problems that we could assist with, as long as the config was not trying to defy the laws of physics.
My question (and poll) is: would you still be interested in a customer managed firewall, if the only SM support offered for it was a re-set to "as delivered" conditions?
In order to offer the customer managed firewall, I'd have to limit SM support to re-setting the firewall to the condition that it was delivered in. Additional SM support for a customer managed firewall would have to be billed the same as administration hours.
That means if the firewall gets seriously botched, we would re-set the firewall and all of the customer's configuration changes would have to be totally re-done by the customer. There are some problems that we could assist with, as long as the config was not trying to defy the laws of physics.
My question (and poll) is: would you still be interested in a customer managed firewall, if the only SM support offered for it was a re-set to "as delivered" conditions?
I'm for it.
I am all for it, granted the price is not terribly high like it is now ($50/month for a $200 card).
sign me up right now
all your firewalls are belong to us
all your firewalls are belong to us
yes
Why is it that PIX 506e is not in the offering? I see this on the main site but not SM.
yes if the price falls from $50 a month to $25 since it wont be SM Managed but Customer Manages.
QUOTE (crodenberg)
I could offer the PCI-630 and SME-550 firewalls as a CUSTOMER MANAGED solution. However, I simply cannot co-manage the firewall (ie: customer manages / customizes the firewall until serious problems arise, then turns problem over to SM for support).
In order to offer the customer managed firewall, I'd have to limit SM support to re-setting the firewall to the condition that it was delivered in. Additional SM support for a customer managed firewall would have to be billed the same as administration hours.
That means if the firewall gets seriously botched, we would re-set the firewall and all of the customer's configuration changes would have to be totally re-done by the customer. There are some problems that we could assist with, as long as the config was not trying to defy the laws of physics.
My question (and poll) is: would you still be interested in a customer managed firewall, if the only SM support offered for it was a re-set to "as delivered" conditions?
In order to offer the customer managed firewall, I'd have to limit SM support to re-setting the firewall to the condition that it was delivered in. Additional SM support for a customer managed firewall would have to be billed the same as administration hours.
That means if the firewall gets seriously botched, we would re-set the firewall and all of the customer's configuration changes would have to be totally re-done by the customer. There are some problems that we could assist with, as long as the config was not trying to defy the laws of physics.
My question (and poll) is: would you still be interested in a customer managed firewall, if the only SM support offered for it was a re-set to "as delivered" conditions?
Any updates on this, and is there a chance to offer this on the Total Control servers?
"My question (and poll) is: would you still be interested in a customer managed firewall, if the only SM support offered for it was a re-set to "as delivered" conditions?"
This is not a big problem - as most people, when making changes to the firewall - would save backups of the config - and after SM reset the firewall - they could quickly login and go back to the "last known good" config.
It's not like you would have to type it (or web configure it) all over again.
This is not a big problem - as most people, when making changes to the firewall - would save backups of the config - and after SM reset the firewall - they could quickly login and go back to the "last known good" config.
It's not like you would have to type it (or web configure it) all over again.
add me in
werd
If its 10 bucks a month ...Ill take 2
Definately interested
BTW ,SM suppor team rools
If its 10 bucks a month ...Ill take 2
Definately interested
BTW ,SM suppor team rools
When did the firewalls go up to $99 and $149/m from the $50/m? I thought the idea behind this was to lower cost, not raise it.
Well, they changed the hardware from an internal firewall card to the current external units. Probably that explains the price increased as they are costier. But as to why they changed, I have no idea. Maybe there were some problems one way or the other.
Any chance you guys offer firebox firewall's ?
(If so please PM)
(If so please PM)
Are the new $99 hardware firewalls more effective than the previous $50/month hardware PCI model? What additional features/performance does the new model offer over the old?
Did this ever happen?
How about $20.00/month ...
QUOTE (Guspaz)
I'm voting "no".
Even though this certainly removes one of the big negatives to hardware firewalls at SM, I'm very happy with using WebMin to manage IPtables. After all, it's free
Even though this certainly removes one of the big negatives to hardware firewalls at SM, I'm very happy with using WebMin to manage IPtables. After all, it's free
yes,
what is Webmin?
thanks
max
Webmin is a linux managment web based control panel. Which has some security conserns in itself.
I vote yes i would even be fine if they setup some old servers and put a program like ip cop on them. only setting it up so that defalt config was allowed outside and inside.
I vote yes i would even be fine if they setup some old servers and put a program like ip cop on them. only setting it up so that defalt config was allowed outside and inside.
QUOTE (KTFCC)
Webmin is a linux managment web based control panel. Which has some security conserns in itself.
I vote yes i would even be fine if they setup some old servers and put a program like ip cop on them. only setting it up so that defalt config was allowed outside and inside.
I vote yes i would even be fine if they setup some old servers and put a program like ip cop on them. only setting it up so that defalt config was allowed outside and inside.
,so Where I could I get WebMin and how to install it?
cheers,
max
google for it you will find it it is relitivly easy to install.
However i do not recomend installing it as it opens up a lot of security holes.
However i do not recomend installing it as it opens up a lot of security holes.
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