Have any of you ever dealt with the most annoying customer? I have one that does nothing but complain, submit trouble tickets because they have a question about how each cs plugin works....this client has been with us for 2 weeks and has submitted 184 trouble tickets and not a single one of them was a problem......

I'm thinking about terminating his server with us bc he is obviously more trouble than it is worth..

any ideas?

Yeah we have a few of the trouble children too. Just make sure there is something in your TOS that you can point at before you pull the plug

I am thinking we'll just refund his $$ and walk away. We have that right. It is just getting to me as my people are really starting to complain about him.

yea, i think every business has its customers you wish would just go away. ive been dealing with one for about a week now, starting to make me mad, i wake up to about 12 emails a day from them

Same here..but mine are from my support staff wanting me to cancel this person. I think I might go ahead and take care of it in the morning. I'll think about it for a bit. I hate doing things in a rush.

If it's really ~180 tickets... I'd drop them no questions asked. That's ridiculous!

182 now... he wants to know where he can get custom sprays from...

jeesh

Charge him a dollar a ticket and you wil be a millionair befor next christmas

Put something in your TOS about support tickets costing $2.50 each after 50, then send him a bill. Wait for a response.

And pleas let us know the response too .. if he pays up it might be woth keeping him as a customer

Will do...so far this morning he has been quiet..probably napping

He's probably read this thread and is now looking for another provider

Awesome!!!

I have this one guy he won't stop asking for me to install plugins for him. I told him i'll do it for him for 5 dollars per plugin.

I tell the kid that he can read the instructions and remeber its a linux server that means DO NOT INSTALL WINDOWS FILES

Tried that. We installed 4 plugins for him for $25.00 and then he wanted to know the exact commands for each on. We simply sent him a link to www.adminmod.org and told him where to find the information. Rather silly now-a-days no one wants to read.

Custom Sprays have nothing to do with the server. You should tell him about it and what kind of support he is limited to. Not his client side. Only for his server. If he is loading the trouble tickets he is eventually going to make other customers wait times on trouble tickets long and possibly it could be urgent. Personally id work with him and explain he cant ask you every single thing that comes in his mind, especially stuff non server related. If he didnt work out then id refund his $$ and drop him.

I agree. I haven't even put in 1/10th of this as a n00b in the 5 or so months I've had my server. Someone with 100's of tickets in 1 month probably isn't ready for their own server.

Yea we lectured him and have not heard from him since. We connect to his server every now and then and he is there...so all must be fine.

Kinda like the saying goes about hearing from people having problems and not from those who aren't. So this could be a good thing.

Yea or he can't get to our site..we migrated our webservers over the weekend.. We are getting tickets from people in CA, Canada, UK, and most states so I think DNS is good to go..so maybe he is just not going to submit any..who knows.

A few years back I worked in phone support for a residential dialup ISP. We had one customer who was famous for breaking the database with the volume of call tracking items he had. Once or twice a week he would call in reporting he broke this or that, ask how to use RealPlayer, how to get <random-option> working in his email, etc. He had a talent for stretching his calls to last for up to an hour at a time. Fun stuff.

I'm almost thinking it is a competitor trying to waste our time...

Maybe some of us just like chatting with the people behind the scenes?

Perhaps but this guy is rude and likes to use bad language a lot....

hey!!! That was me!!!

You're lucky, we do gameserver hosting too and we usually get 1 or 2 problem customers. Lucky for us it's a 2 man shop so if it's not me the customer talks with it's the primary owner so we can identify problem customer's right away. We also do IRC support, and have forums which are used for some of the questions but what get's me is stuff like this....


(05:54)·(Customer) hey
(05:55)·(Customer) can u take oof tha mod
(05:55)·(Customer) that says liek hs
(05:55)·(Customer) and counts down the time when bomb is planted
(05:55)·(Customer) ?
<I finally get a chance to speak>
(05:55)·(Pavix) statsme?
(05:56)·(Customer) ya wtf it is
(05:56)·(Customer) lol
(05:56)·(Pavix) It's statsme

It's nice to know I'm not alone

By the time they get to me they are usually suspended and I just have to approve of it. I have 6 employees working for me and I trust their knowledge. They don't normally complain but with this guy they were just about in tears both from laughing and from all the tickets. We switched helpdesk systems so I bet he has the old one bookmarked..have not heard from him in a while..

Update: he canceled!!!

ye haw

Time to party (dances in circles)

I think you sent your guy to us....lol