All 3 servers of mine are down (and I see from teh announcement in Orbit that it is widespread) - and my phone calls have begun coming in from my customers.

Any information on how long this is going to be down and what happened?

I appreciate the fact that technicians are working on it right now - just hoping for a guesstimate.

My servers are back up now.

Hopefully this was a minimal problem and we won't see more downtime - over an hour was a bit scary...

My Server is down too,
I've only been here 2 days and already I'm seeing downtime (For over 1 1/2 hours).

I've migrated here from FDC, I hope I haven't made another wrong decision.


Are there any admin's that can give details on the current network problem?

My Server is down too I've been here 3 days Just wait they should maybe Im praying there back up soon

Hey! ^5, so have we (migrated from FDC), what finally drove you out?

Hey my server is 2 hours and 45 minuts that is DOWN !!
This the reply i recived
Sorry for the inconvenience, we are currently having networking issue and our network administrators are diligently working on this.
2 hours and 45 minuts, and it is still down !!!!!!!!
This is the first month that i'm hosted, it happens frequently or it is just an yearly inconvenience, monthly .... ???

I've been with Server Matrix for about six weeks now and this was the first bit of downtime I'd seen.

Network problems happen to EVERY large network from time to time. They seem to be on top of it and from what I've seen of their tech support so far I'm confident they'll get everything up and running as quickly as possible.

Don't worry, this isn't par for the course from the Planet as far as I can tell.

lol, the connections constantly being up and down, up and down. A few days ago it would be at 10 minute intervals.. 10 minutes up, 10 minutes down... Also the seemingly non-existant data center staff, but most of all, the non-communication.

I like to be informed of everything that affects my clients and I. If I don't know in advance what's happening, I can't pass the information on and I'm the one getting it in the neck. Last week I had to give 11 refunds and lost 14 customers thanks to FDC, I REALLY don't wanna experience the same thing here.

But at least they posted the problem in the network status forum, they wouldn't have bothered at FDC.

Umm... I have had 2 colo computers at a DC in Florida since october of 2001 and I have not experienced any downtime. That's 2 years and a goose egg. 0. nada.

I just came aboard at SM and thank god I haven't moved any sites yet.

This is only my second day, and so far, my third big problem.

Damn.

I have faith. Yeah, it's a bit scary though. So far, I've been here a few weeks and the service is top notch compared to ServerBeach. I get the best ping times, no latency and super fast transfers. ServerBeach was one constant DoS attack after antoher and they are only tied in with T3's or something really slow that cause the network to crawl even with normal traffic. They promised OC3's soon but I guess that's still in the works for them.

Here, you can see and feel the difference and I'm sure after this outage, things will be as good or better than before.

So I'm hangin' in there... Hopefully this matter will be resolved soon.

I've only been around for less then a week. So far not so good for me...

It keeps coming back online, then off, then on then off, lots of package loss, lots of frustration for the small timer (me)... why did I switch and end up paying 200+ for a server that is not even up right now?

...anyhow, I hope this gets resolved soon or I want some credit on my account.

What time in EST was the reboot supposed to take place?

7pm

Same has happened to me this week it was on then off on off I have talked and sent in so many support tickets this week then I ever did before bah I don't think this is 99.9% uptime we should get like a free month or something or at least a couple more ip's I don't care as long as we get up soon it's been 3 hours now for me

One of my servers is up but the other is still down. (after 7pm). This is about 3 hours of downtime now.

My phone has been off the hook the last three hours. I'm just wondering which one of my customers is going to be the first to send me a package bomb.

It's only 18:30 in Dallas right now. Give it a little more time. My server is still down as well but I've been noticing the routes now resolve to the right hop.

My server is down. And my phone is ringing off the hook from my customers.. is there a possible way we can get compensation for this down time?

Please LMK thanks!

BACK UP!!

No. One of my servers is still down.

BACK DOWN!!

WTF

It was up for 2-3 minutes.

Damn it's still down, any staff members got an update for us?

Still down

Mine's up!

no pun intended

Up finally... 4.5 hours. Wow. I sure hope they're planning on fully disclosing what happened and how they intend to prevent it in the future. That much downtime in the middle of the business day is real loss of revenue for me.

It's back.

I've been with SM/TP for about 6 months now, this is probably the largest outage I've seen during that time.

Also - I can only think of 1, maybe 2, other times there was any kind of outage that I was in.

I wouldn't get too bent out of shape over this, it's definitely NOT typical behavior of their network.

LoL, I was looking at ServerBeach's DS...
But nah, I will stick with SM.

Still Down

w00t back up...

I was there and the only thing they have better than SM is bigger hard drives. But what good is that when 10% or your packets never make it the end users? Or when @ 4pm (peek time for them) the network is crawling as if it was on a DSL? They are definitely suffering from growing pains. I'm IT and know these type of things happen every now and then. The best thing to do is get back up and learn from what just happened.

And yeah! I'm back up finally

LOL! My server seems to be up and running.

Both of mine are finally back up. This was some horrible downtime.

Downtime from 09/24/2003 15:07:30 to 09/24/2003 20:10:54.

My alertra stats are going to suck.

Now do we get some money back for that downtime ?

i require $50 per hour my server was down to offset money lost during the "event".

That's what I'm wondering. That was some serious downtime during peak hours.

I say give me 4 ip's a firewall and another 40 gig hardrive and I'll be happy

this will win me over as well.

Ditto. I don't have to be reimbursed with cash either. Hardware will do just fine.

Dang Im back down again

Edit: Back Up

back down... this suckss

Yea I was up for like 30 minutes around 5:00-5:30 (PST) but now it's back down again.

I too would like to know the full details!

Yes, down again we go. I wonder why they'd post a message saying all was well when they weren't really that sure?

Back down again. What the hell.

Dream on....that is not how an SLA works. You are compensated for the downtime through a formula based on the fee you pay and length of outage. Your "lost sales" are not any part of the equation and they never will be.

whatever dude.