Hi!
I just order my first plesk last night ( windows 2003 with plesk 7.5), I setup a domain, and try add a email box, then, when I click webmail, it shows not found, I need to know:

1. What's going wrong ? Is there anything I should check ? As I recall, I have checked the enable webmail for this domain in somewhere when I create this account.

2. I notice that when I click the webmail icon, it goes to http://webmail.domain.com/ , is that means I have to have a sub domain called webmail.domain.com ? Can't I use only domain.com ?

It seems not much users here, anyone knows how to fix the problem ?

Hi,

Plesk basically creates a website in IIS for webmail. Any website that you add through the control panel gets webmail through the webmail site in IIS by the use of host headers as webmail.domain.com. You can verify this by going into IIS, go to properties if the website named as WEBMAIL, and checking out the host headers.

The only times that you get a page not found error when trying to access webmail.domain.com is when
1. The WEBMAIL website is stopped in IIS or,
2. DNS for webmail.domain.com is not added or pointed to the correct IP address of the WEBMAIL SITE in IIS

In order to ascertain the cause of the problem you are facing, follow the below mentioned steps:

1. Open IIS, open properties of WEBMAIL website and identify its IP address
2. Verify that DNS for webmail.domainl.com exists and pings to the same IP as obtained in step 1 above.

In most cases, the WEBMAIL website in IIS wrks under the servers default/main shared IP address.

In all probability, its a problem with DNS not being added correctly for your doman in question. To rectify, open the control panel, go to the site, edit DNS and add a new A record for webmail to point to the correct IP (assuming that DNS is hosted on the same server). In case DNS is hosted somwhere else for this domain, you need to add a A record for webmail.domain.com to point to the correct IP at your DNS host.

You can PM me if this does not help for further assistance.

Regards,
Renegade