We're probably not alone in this, as customer service claims to have received "hundreds of calls" (that's what I was told by a CS Rep!) that the SSL Ordering system isn't accepting orders (it has responded with "Credit Card Declined" for two days).

Wouldn't it be normal to put up a notice to that fact, rather than having people repeatedly fill out a non-working form and inundating Customer Service with "hundres of calls" to ask what's going on? It seems like the SSL support team would do *something* to let people know that they're receiving their e-mails, and that something will be done at some specific time in the future.

Right now, I get the feeling that a problem that started on Thursday is going to wait until "sometime next week" to be fixed, since "that department is closed for the weekend."

It's just kinda... weird.

First I have heard of this. I will be sure to look into this asap.

We do apologize for any inconvenience you may have experienced.

Any word on this? Still not working.

From what I understood after speaking to other people is that there was a problem that was corrected late Thursday. We have seen orders processed soon after the problem was corrected. We are still seeing orders go through.

If your still not able to signup for a cert. I would be more than happy to assist you first thing in the morning.

Thank you for your patience,

How early? ;-) Still not working.

If you send me an email I will have our SSL team review this first thing in the morning.

Have you tried using any other card that you have other than the one that is giving you this response?

Multiple cards --- 4, to be exact --- including the one on my EV1 account. All work perfectly fine everywhere but with the SSL order.

Glad to know I'm not the only one. I just finished a "chat" with customer service and he's sure it's my problem.

I've ordered several certificates before without a problem.

Is it a coincidence that the left navigation images are not appearing for the ssl page either?

Here's how it turns out: they're truncating the addresses to 20 spaces, but have complete Address verification set up on their merchant account, rather than the standard and functional partial address match (Street # + ZIP).

So --- keep that in mind. Your Billing address should have 20 Spaces, no more and no less, and whitespace matters.

Hopefully they'll fix it, and this information will just another useless bit of trivia. ;-)

Finally, around twenty minutes ago, our issue was resolved to my satisfaction. But poor Mario probably sorry he offered to help me. ;-)

As always we truly appreciate everyones patience and understanding during situations like these and ultimately it is all of you that make EV1 what we are today. At times unfortunately it will feel as though you have hit a brick wall when contacting our teams however rest assured that we are always here and within time and extensive training and frontline empowerment our interactions may not be needed.....however we will always be here .

I have made sure that the proper team has gotten the information above for review and hopefully we can eliminate this problem for anyone trying to sign up in the future.

Thanks again for your patience and understanding and no hard feelings here it is always my pleasure to help out where I can ...always

Well seems Reseller One is not working either I keep getting errors while trying to get a Starter SSL

I have forwarded your issue to the development team and will email you as soon as I have a response.