Hello! We recently submitted the ticket to investigate the network issues as our server seems to get down in the last hop. However about 10 minutes then we cannot to login nor to ServerCommand nor to old members area of EV1.

Logins are correct, just errors:



And at the old members are (strange error!):


What is the problem? This is on various accounts of us and seems like the problem on EV1 end. How to force the resolution of our ticket as server down for over few hours already?

Now error on ServerCommand changed to:

Same here - can't get into members side/servercommand over there even a ping halts at 207.218.223.108 Something has gone tits up bigtime.

k

edit: here is the servercommand error I'm now getting

There is a server-side problem with the script you are trying to run and a detailed ServerCommand.net Bug Report has been created for this error.

Suggested action: None. A detailed bug report has already been created and this issue is being handled by our Development team

Our pings ends on 207.218.223.110 - this is the same subnet... and probably the same router.

Strange that EV1 has no redundancy on their support system ;(

servercommand not work
live chat not work
irc channel only say ??????
Not have access to any tech service!!!
Please this not is normal......

How do we find out if anyone over there is actually dealing with this issue? This is causing me huge grief with my customers here

I've been trying all moning to login to servercommand.net, and i am getting this error:

There is a server-side problem with the script you are trying to run and a detailed ServerCommand.net Bug Report has been created for this error.

Suggested action: None. A detailed bug report has already been created and this issue is being handled by our Development team.


When it will be fixed? I need to make some important changes in it.

Please, refer to this thread:
http://forums.ev1servers.net/showthread.php?p=369742

Nothing works and I desperately need a server reboot!! Man, this is sooo frustrating!

Perhaps you needn't reboot? If your server cannot get reached like ours it may be the same router/network issue?

Anyway it is frustrating...

I don't know about that coz the server load was 30+ before I lost access to it... so I think i'll need a reboot...

If your server lost connectivity load will goes down as no more outbound requests are made.

Anyway, why we still not received any official statements from EV1? It is a boring... especially during emergency.

P.S. Funny that The Planet got the similar outage recently. Datacenters doesn't take lessons?

server command is back up for me, but still can't get to my machine. They originally closed the ticket saying ping is fine.

Its NOT!!

Pinging 66.98.132.19 with 32 bytes of data:

Reply from 207.218.223.108: Destination host unreachable.
Request timed out.
Reply from 207.218.223.108: Destination host unreachable.
Reply from 207.218.223.108: Destination host unreachable.

Ping statistics for 66.98.132.19:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

yes yes, please hurry and get things up and running again... this is getting quite annoying.

Your IP is OK for us already as well as our own IP. Seems the bad router was replaced and everything fixed up.

yes - its now working!

Hoorah!

k

I still can't get to servercommand to reboot my server

Is servercommand fixed already? I need to submit a tt for reboot...

Is it just me or is there a serious problem with server command? I had to go through the old control panel to get a server reboot request in. Server command new tt page doesn't even load for me. I can log into server command, but can't click on any of the links. Is that only happening to me?

It works and creates the new TT. Perhaps you need to talk with Support on Live Chat asking to reboot the server.

Please place a ticket regarding this situation and send a message to customercare@ev1servers.net to that our team can properly investigate and update.

1 ms ping times from dc2 to dc1 accross 3 or 4 hops no loss
Ping statistics for 66.98.132.19:
Packets: Sent = 49, Received = 49, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms
Tracing route to pythagoras.keznet.co.uk [66.98.132.19]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms gphou-66-98-241-129.ev1.net [66.98.241.129]
2 <1 ms <1 ms <1 ms gphou-66-98-241-2.ev1.net [66.98.241.2]
3 1 ms <1 ms <1 ms ivhou-67-15-30-129.ev1.net[67.15.30.129] 4 1 ms <1 ms <1 ms ivhou-207-218-223-108.ev1.net [207.218.223.108]
5 1 ms 1 ms 1 ms pythagoras.keznet.co.uk [66.98.132.19]
Trace complete.

My server is still off air over 4 hours now.

after 3 hours I was able to put in a TT but no-one seems to have noticed
Live support said not to reboot, I hope he is right.

Its after midnight and I have to just hope this issue is resolved.


well well it came back up while I was typing this....