After long and hard consideration, we will soon be announcing a new pricing tier that will allow a broader list of payment options, including the ability to pay by credit card.

However, to limit chargebacks associated with fraud, we will only be accepting Visa and Mastercards that have been enrolled in the Verified by Visa program of the Mastercard Securecode and which successfully authenticate.

Exact terms and procedures will be announced later in the week. Please don;t call asking as the final specifics are still being worked out.

We realize that paying with credit cards represents a convenience that many of you wish to have. However, it provides a level of risk and additional cost to the registrar. The availability (subject to certain conditions) will address the risk issues and the additional pricing tier will reflect the additional costs of processing.

Our lowest pricing tier will remain payable by wire transfer only. (Certain business checks will still be accepted subject to a hold for clearing.)

We are working to make the program as easy to use as possible. We learn new things every day, and will bve making gradual changes to address many suggestions.

Look for our ResellOne team to make an official announcement this week.

Robert

Will this effect current members that use discover ?

This is in reference to Resellone at this time.

Wire transfer only? So, if I have a good week and sell a bunch of ssl certs, I'll have to wait 2-3 days for the wire. I understand you have to protect yourself from loss, but I would really like to use a credit card.

Couldn't you have a preapproval for credit cards? I'm a US based business, incorporated in the state of Maine. I would be happy to pay your credit card discount plus handling and would sign some-kind of on file signature agreement, send picture id, give you my first born, lunch at Los Cucos, or something?

Wire transfers are received for the most part within 24 hours, so there would not be a 2-3 day wait for it. In almost all cases when a client has emailed that they have sent a wire, assuming that we have received their contract, I am able to confirm the transfer and credit their account that day.

Hmmm, that's quite disappointing and I hope the price hike is not too bad.
I've had servers with ev1 for several years and I am currently in a situation where I am living partially in Europe, and the other time of the year in the US.
It took me over 3 weeks to get my signup check from Europe for resellone credited to my resellone account and I believe other customers outside the continental US are in similiar situations.
I understand that there is a higher risk if you have to proces lots of small amounts by credit card.
But how about the possibility to waive the additional credit card fees for larger deposits?
Or you could recredit an account i.e. 3 months after the deposit or whenever you can assume that there will be no chargeback.
I hope you consider this as part of the pricing plans.

I second that suggestion. Something like a $100 minimum for CC deposits and VbV/SecureCode.

Please email domainmanager@resellone.net with your account user name, as there are no checks that I have received that I have taken three weeks to credit to a Reseller account. The hold time for a check to clear is seven working days, and on the seventh day I am adding the funds to the accounts.

As far as making any deals regarding credit cards I will forward this thread to upper management and they can address that.

Ok, I have to correct myself. It was 17 days from the day the check was sent by airmail until the account was credited.
The check was in the mail on October 17th, deducted from my account on the 25th and I was able to make my first purchase on November 2nd. So, the 7 days you mention are correct, but you got to keep in mind that for the customer abroad, it's still 2-3 weeks of waiting time. With a credit card, it'd be an almost instant deposit.
And for me, as a long term ev1 server customer, who was spoiled by instant activations, it is hard to understand that I need to wait 2-3 weeks to make a purchase for the best domain price "online" to a new player in the domain reseller market, when I used to be able to make instant purchases via credit card or paypal at one of your competitors for only a few cents more.
From headsurfer's post it sounded like you plan on passing on the credit card transaction fees to your customers now that you have published your tier plans and people have jumped on board. That just doesn't sound right.

Please don't take my words too harsh - they're really meant to be constructive criticism. I really want to move my domain business entirely to resellone. My main reasons are the exceptional support I have received from ev1 over the years and the great community of fellow customers.

I also appreciate that you will discuss the credit card deals!

Wire transfers are an instant deposit, and do not entail the time that snail mail does, and while there are bank fees associated with a wire transfer, if you make the transfer amount so that you only have to process a transfer a few times a year it could be alot less time and effort consuming, as well as less costly. Server activations and domain transactions are entirely different products with unique issues for both, after alot of thought and tons of meetings these decisions were made. I am sure that as time goes by and different issues arise there will be revisions, but at this time this is how the process is set up. I apologize if it causes some inconvenience to you, please be assured that we will revise as necessary.

Just some positive feedback...

I don't mind paying the 3% Credit card charge. As a non-USA customer it cost me $20 to send $100 by wire transfer, that's basically 20%. So I'm looking forward to only paying 3% once i get my Visa verified by visa. I run a small business so it's not economical for me to transfer large amounts of money to RS1.

I second this

Ditto. Enom charges 3% for CC's. For convenience, it's nice to have the option whether US resident or not.

Could you please confirm that you will not accept personal checks either now? I did not believe this to be the case before this announcement.

Although I normally pay via CC, Enom credits my account upon receipt of checks. There's no hold.

Maybe for EV1 customers with a RS# in good standing on the check you wouldn't have to hold it for 7 days...

Works for me!

Well if the new pricing model now available on resellone.net is the final one, I certainly can live with that cost for credit card usage - in fact I think this seems good to me Only thing I'm wondering now is when it is actually going to be available?

Good going ev1servers and domain/resellone team!

Credit card prices look good to me too. Looks like after my $100 wire transfer runs out I'll be moving from level A back to level B.

Hi

Iwas going to send a check but now that you will have VISA payment I prefer to pay using it. I am an ev1 client for more than 3 months. I was going to pay for the $29 promo plus $100 to buy domains. Will I still be able to get the tyer B prices? Where can we find more info abount the VISA payment, if it exists already.

Thank you

What's the bottom line on check hold time for long-time customers?

Unfortunately being that domains are not something that we have 'total control' over check hold times will remain the same. It's not a matter of trust it's just a business decision as we have seen many things happen and many lessons have been learned from prior experiences.

Will you accept money orders/cashiers check to bypass the check hold time.

We will accept cashier's checks, but not money orders. Cashier's checks, however, will have the same hold time as a regular check, since customers can still stop payment on them.

i will repeat my questions:

Hi

Iwas going to send a check but now that you will have VISA payment I prefer to pay using it. I am an ev1 client for more than 3 months. I was going to pay for the $29 promo plus $100 to buy domains. Will I still be able to get the tyer B prices? Where can we find more info abount the VISA payment, if it exists already.

Thank you

You would still qualify for tier B Pricing provided you are an EV1Servers customer. There is no additional information about the credit card payment option at this time, but more information is coming soon.

Hello

any updates on Credit card payment information?

thanks

Once you are approved to make credit card payments, they will be made at: http://resellone.net/Payment/Default.aspx. In order to be approved for credit card payments, please email domainmanager@resellone.net for any further questions. Please keep in mind that this is only after the set up fee and any initial funding in the account has been paid, by wire transfer or U.S. check. For approval please email domainmanager@resellone.net.

And what about set up fee: The grand opening promotional rebate offer disappeared from your site. Can I still apply to it? I didn't send signed rebate offer to you because I was waiting when you will allow credit cards payments. I signup for a ResellOne acount before October 31st.

If you submitted your contract prior to November 30th, then yes. If not, then the $100.00 setup would apply.

We received the contract prior to the deadline, however, the first payment (set up fee+account funding), must be made via wire transfer or U.S. check. Then in order to use the credit card payment options you need to email domainmanager@resellone.net for approval.

I'm a little late in reading this thread, my apologies.

Howerver cashiers checks are "certified funds", there is no option to stop payment on a cashiers check. It cannot be done.

They can be reversed due to fraud. This is how people got burned with the first wave of Nigeria scams.

ok so for those of us with domains on the old ev1 system we still cant buy new domains, we still have to pay a setup to use the new system and continue as a customer but we can now pay a 100 dollar fee to use the new system? which virtually has to be by mastercard since you can't validate several popular visa cards?
do you have any plans to offer a solution anytime soon for normal people who have 10-20 domains and would just like to have them in one place, no fancy bells or whistles, just wanting a decent price. hell i can get domains elsewhere for 8 bucks so im not seeing any real reason to stay so far, only that you want 100 bucks for me to stay with all my domains in one place.

If you do not want to become a reseller of domains just keep your domains with Ev1servers that has not changed at this point, and is still going to exist for the people that don't need or want a reseller program. The resellers programs are just that, reseller programs. If you want to register new names, transfer or renew names, and currently have domains or a server with ev1servers just email domains@ev1servers.net and your requests can be processed manually.

so if i wish to order a new domain i have to do it via email?

For the time being yes, we are processing domain registrations, renewals, and transfers for our existing domain and ev1servers clientele.

****8 hours, no one reply to email and let problem pending, so I post here***

Hello

my reseller ID is "rs30890"

I changed to use abother card and VISA verification screen come up, but after that it showed

Please check the error and make sure I am not wrong billed

thanks



Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a "web.config" configuration file located in the root directory of the current web application. This tag should then have its "mode" attribute set to "Off".










Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.

I have sent this issue to the developement team, and responded to your email as soon as I got here this morning. Thanks.