Full Version: Reseller's Transfer Auth Page
Is it possible to incorporate a branded online transfer authorization page ala Enom? Tucows email method is archaic at best.
Also, the transfer email messages too are from resellone. RWI does not allow me to edit the senders email address,
Pasting below a response resellone sends (client details stripped)
=======================
Date: Thu, 3 Nov 2005 00:27:03 -0500 (EST)
From: "Resellone Transfer"
To: domain owner email
Reply-To: "Resellone Transfer"
Subject: Transfer Request for XZY.com
An English version of this message is contained below.
Attention: bla bla
Re: Transfer of XYZ.com
The current registrar of record for this domain name is TUCOWS INC..
ResellOne.net has received a request from BLA BLA
on Thu Nov 3 00:26:10 2005 for us to become the new registrar of record.
You have received this message because you are listed as the Registered Name Holder
or Administrative contact for this domain name in the WHOIS database.
Please read the following important information about transferring your domain name:
* You must agree to enter into a new Registration Agreement with us. You can
review the full terms and conditions of the Agreement at
http://transfers.resellone.net/transfers?bla-bla
* Once you have entered into the Agreement, the transfer will take place within
five (5) calendar days unless the current registrar of record denies the request.
* Once a transfer takes place, you will not be able to transfer to another registrar
for 60 days, apart from a transfer back to the original registrar, in cases where
both registrars so agree or where a decision in the dispute resolution process so directs.
If you WISH TO PROCEED with the transfer, you must respond to this messageas outlined below (note: if you do not respond by Tue Nov 8 00:26:10 2005, XYZ.com will not be transferred to us.).
Please go to our website, http://transfers.resellone.net/transfers?bla-bla to confirm.
You will need to enter the following information to log in and accept or decline the transfer:
Domain Name : XZY.com
Transfer Key: XXZZDDDSS
If you DO NOT WANT the transfer to proceed, then don't respond to this message.
If you have any questions about this process,
please contact Support@ResellOne.net
Pasting below a response resellone sends (client details stripped)
=======================
Date: Thu, 3 Nov 2005 00:27:03 -0500 (EST)
From: "Resellone Transfer"
To: domain owner email
Reply-To: "Resellone Transfer"
Subject: Transfer Request for XZY.com
An English version of this message is contained below.
Attention: bla bla
Re: Transfer of XYZ.com
The current registrar of record for this domain name is TUCOWS INC..
ResellOne.net has received a request from BLA BLA
on Thu Nov 3 00:26:10 2005 for us to become the new registrar of record.
You have received this message because you are listed as the Registered Name Holder
or Administrative contact for this domain name in the WHOIS database.
Please read the following important information about transferring your domain name:
* You must agree to enter into a new Registration Agreement with us. You can
review the full terms and conditions of the Agreement at
http://transfers.resellone.net/transfers?bla-bla
* Once you have entered into the Agreement, the transfer will take place within
five (5) calendar days unless the current registrar of record denies the request.
* Once a transfer takes place, you will not be able to transfer to another registrar
for 60 days, apart from a transfer back to the original registrar, in cases where
both registrars so agree or where a decision in the dispute resolution process so directs.
If you WISH TO PROCEED with the transfer, you must respond to this messageas outlined below (note: if you do not respond by Tue Nov 8 00:26:10 2005, XYZ.com will not be transferred to us.).
Please go to our website, http://transfers.resellone.net/transfers?bla-bla to confirm.
You will need to enter the following information to log in and accept or decline the transfer:
Domain Name : XZY.com
Transfer Key: XXZZDDDSS
If you DO NOT WANT the transfer to proceed, then don't respond to this message.
If you have any questions about this process,
please contact Support@ResellOne.net
EV1, say it's not so. This is unacceptable! 
If you check out the Resellone RWI View Templates Message List section and try to edit say "Email domain password to customer"
It does not allow us to edit the from details. It stays as
From Name: ResellOne.net
From Email: Support@ResellOne.net
Whereas RWI of OpenSRS allows this to be changed to mine.
It does not allow us to edit the from details. It stays as
From Name: ResellOne.net
From Email: Support@ResellOne.net
Whereas RWI of OpenSRS allows this to be changed to mine.
I am investigating this issue and will post a resolution as soon as I have one.
QUOTE (Websales_Laurie)
I am investigating this issue and will post a resolution as soon as I have one.
Thanks, Laurie. Note this is a must-have feature!
QUOTE (REBIS)
EV1, say it's not so. This is unacceptable!
All registrars are required to send an e-mail with essentially the exact same wording. See http://www.icann.org/transfers/foa-auth-12jul04.htm
QUOTE (ajaspers)
All registrars are required to send an e-mail with essentially the exact same wording. See http://www.icann.org/transfers/foa-auth-12jul04.htm
Re-read the first post.
I'm talking about branding (mine as opposed to EV1/Resellone). Incidentally, the authorization form is not emailed.
The authorization form must be e-mailed, mailed or faxed. Few registrars offer anything but e-mail. eNom definitely sends an e-mail before initiating a transfer.
The FOA e-mail cannot be customized by resellers at any registrar. The only thing that can be branded is the transfer confirmation page (transfers.resellone.net). You can upload a logo or add some additional text at the bottom of the page.
The FOA e-mail cannot be customized by resellers at any registrar. The only thing that can be branded is the transfer confirmation page (transfers.resellone.net). You can upload a logo or add some additional text at the bottom of the page.
-Yes, logo can be added on the auth form.
-I made a test transfer form OpenSRS and looks the same!!!
-I made a test transfer form OpenSRS and looks the same!!!
QUOTE (ajaspers)
The authorization form must be e-mailed, mailed or faxed. Few registrars offer anything but e-mail. eNom definitely sends an e-mail before initiating a transfer.
The FOA e-mail cannot be customized by resellers at any registrar. The only thing that can be branded is the transfer confirmation page (transfers.resellone.net). You can upload a logo or add some additional text at the bottom of the page.
The FOA e-mail cannot be customized by resellers at any registrar. The only thing that can be branded is the transfer confirmation page (transfers.resellone.net). You can upload a logo or add some additional text at the bottom of the page.
On the contrary, the actual form is online and the authorization is completed online, not via email. Only the notice is emailed.
QUOTE (REBIS)
On the contrary, the actual form is online and the authorization is completed online, not via email. Only the notice is emailed.
The notice sent by eNom is nearly identical to the one sent by ResellOne. Both include a link to confirm/deny the transfer - this page can be customized with a logo and some text. The actual FOA e-mail cannot be modified, and must include the phrase "ResellOne has received a request..."
Alas, we're on the same form, er, page, I think. 
The OpenSRS/Tucows auth web page looks nothing like Enom's, so I'm assuming EV1 has improved upon it, eh?
The OpenSRS/Tucows auth web page looks nothing like Enom's, so I'm assuming EV1 has improved upon it, eh?
QUOTE (REBIS)
Alas, we're on the same form, er, page, I think.
The OpenSRS/Tucows auth web page looks nothing like Enom's, so I'm assuming EV1 has improved upon it, eh?
The OpenSRS/Tucows auth web page looks nothing like Enom's, so I'm assuming EV1 has improved upon it, eh?
We try to improve whenever possible.
Resellers cannot change these:
Relpy-To Name: {{global_product_name}} Transfer
Reply-To Email: {{global_transfer_email}}
The reason being, that the above variables are "global" which means that they are global to the entire Resellone HRS-instance.
It is also a Legal Requirement to have "Transfer" emails come from the Registrar and NOT the resellers themselves.
I know this is a disappointment however we have to stay within the ICANN regulations.
Relpy-To Name: {{global_product_name}} Transfer
Reply-To Email: {{global_transfer_email}}
The reason being, that the above variables are "global" which means that they are global to the entire Resellone HRS-instance.
It is also a Legal Requirement to have "Transfer" emails come from the Registrar and NOT the resellers themselves.
I know this is a disappointment however we have to stay within the ICANN regulations.
QUOTE (Websales_Laurie)
Resellers cannot change these:
Relpy-To Name: {{global_product_name}} Transfer
Reply-To Email: {{global_transfer_email}}
Relpy-To Name: {{global_product_name}} Transfer
Reply-To Email: {{global_transfer_email}}
Understandable in case of transfer emails. What about other emails. eg: emailing username and password? Those from addresses should be editable which is not the case in RWI under Resellone.
Regards,
QUOTE (nsp)
Understandable in case of transfer emails. What about other emails. eg: emailing username and password? Those from addresses should be editable which is not the case in RWI under Resellone.
Regards,
Regards,
Once you have had us enable that option, with the contract ammendment, that will be online soon, I believe those will be able to be edited.
QUOTE (Websales_Laurie)
Once you have had us enable that option, with the contract ammendment, that will be onlie soon, I believe those will be able to be edited.
Great, thanks and I will await for the contract amendments.
Regards
QUOTE (Websales_Laurie)
Once you have had us enable that option, with the contract ammendment, that will be onlie soon, I believe those will be able to be edited.
Did we get an answer on whether this is true or not? I've got the ability to see my customer's username/password now in the RWI, but still cannot edit the from settings on the e-mail template for sending the password.
QUOTE (kaseyjohns)
Did we get an answer on whether this is true or not? I've got the ability to see my customer's username/password now in the RWI, but still cannot edit the from settings on the e-mail template for sending the password.
No, I too cannot change the from addresses n RWI and am awaiting for a reply.
Regards
QUOTE (kaseyjohns)
Did we get an answer on whether this is true or not? I've got the ability to see my customer's username/password now in the RWI, but still cannot edit the from settings on the e-mail template for sending the password.
Kasey,
Since you have the username and password option enabled try sending yourself the u/n and p/w from the RWI option, I edited that option and if all is well it should show as coming from you now. Please foward the message that you receive to domainmanager@resellone.net so that I can confirm that it is correct. Thanks for working with us on these issues, we will get them taken care of as quickly as possible.
QUOTE (Websales_Laurie)
Since you have the username and password option enabled try sending yourself the u/n and p/w from the RWI option, I edited that option and if all is well it should show as coming from you now.
Laurie,
Can you please tell me what needs to be done here.
How do we enable username and password option in RWI?
Thanks,
QUOTE (nsp)
Laurie,
Can you please tell me what needs to be done here.
How do we enable username and password option in RWI?
Thanks,
Can you please tell me what needs to be done here.
How do we enable username and password option in RWI?
Thanks,
The username and password, contract ammendment is here:
https://resellone.net/products/contract.aspx, once we receive this we can activate that option for you.
QUOTE (Websales_Laurie)
Kasey,
Since you have the username and password option enabled try sending yourself the u/n and p/w from the RWI option, I edited that option and if all is well it should show as coming from you now. Please foward the message that you receive to domainmanager@resellone.net so that I can confirm that it is correct. Thanks for working with us on these issues, we will get them taken care of as quickly as possible.
Since you have the username and password option enabled try sending yourself the u/n and p/w from the RWI option, I edited that option and if all is well it should show as coming from you now. Please foward the message that you receive to domainmanager@resellone.net so that I can confirm that it is correct. Thanks for working with us on these issues, we will get them taken care of as quickly as possible.
Yes!!!
This is to confirm that username/password messages are coming from my email address now
Regards
Transfer Fails! Why! Because transfer email still says from resellone! When will this be corrected? or can it not be corrected? Tested transfer with client, it fails because he doesn't know who in the heck resellone is, and so he goes to site(resellone), after it fails I tell client "Oh, that was the transfer" and then he emails that since we are only paying $7 a domain(according to site) can he get a discount for moving some more domain names. This is awful! Resellone in not anonymous nor transparent! 
I hope things get better!
I hope things get better!
I still feel ResellOne is a good bargain from my experience with OpenSRS prices. I do not know about other whole sale resellers.
Even in OpenSRS transfer, message comes that way and clients can find out the prices if they want.
As per our previous interactions in this forum the transfer message will continue to stay that way, (by the way we can put up our logo on the auth page).
Even in OpenSRS transfer, message comes that way and clients can find out the prices if they want.
As per our previous interactions in this forum the transfer message will continue to stay that way, (by the way we can put up our logo on the auth page).
I don't think prices are on the tucows reseller page and if they are they are not atleast on the home page.
This how Enom's look - which is much better
From: Acme Inc.
To:
Subject: Domain Transfer Request for EXAMPLE.XXX
Dear Customer,
You are receiving this notice because your are listed as one of the
contacts for the
domain name EXAMPLE.XXX.
We have received a request to transfer this domain name to a new
registrar, Acme Inc.
Please click on the following URL link and let us know if you approve
OR disapprove this domain transfer:
PLEASE NOTE: if the link below is broken you will need to copy and
paste everything between < > into your browser
<http://www.transfer-approval.com/universal...000-7D0A-0F60-9
000-14005050B010>
The deadline for responding to this request is: Jan 06, 2002.
Thank you for your time and attention regarding this matter.
If you have any questions please reply to this e-mail.
Sincerely,
Acme Inc.
From: Acme Inc.
To:
Subject: Domain Transfer Request for EXAMPLE.XXX
Dear Customer,
You are receiving this notice because your are listed as one of the
contacts for the
domain name EXAMPLE.XXX.
We have received a request to transfer this domain name to a new
registrar, Acme Inc.
Please click on the following URL link and let us know if you approve
OR disapprove this domain transfer:
PLEASE NOTE: if the link below is broken you will need to copy and
paste everything between < > into your browser
<http://www.transfer-approval.com/universal...000-7D0A-0F60-9
000-14005050B010>
The deadline for responding to this request is: Jan 06, 2002.
Thank you for your time and attention regarding this matter.
If you have any questions please reply to this e-mail.
Sincerely,
Acme Inc.
Notice the date on the e-mail: Jan 06, 2002
The FOA e-mail has now been standardized and must include the name of the registrar.
This is what eNom's new FOA looks like:
The FOA e-mail has now been standardized and must include the name of the registrar.
This is what eNom's new FOA looks like:
QUOTE
STANDARDIZED FORM OF AUTHORIZATION
DOMAIN NAME TRANSFER - Initial Authorization for Registrar Transfer
Attention: [domain owner e-mail]
Re: Transfer of [domain]
eNom, Inc. has received a request from [person] ([organization]) on 23 Oct 2005 for us to become the new registrar of record.
You have received this message because you are listed as the Registered Name Holder or Administrative contact for this domain name in the WHOIS database.
Please read the following important information about transferring your domain name:
* You must agree to enter into a new Registration Agreement with us. You can review the full terms and conditions of the Agreement at
< http://transfer-approval.com/u.asp?removed >
* Once you have entered into the Agreement, the transfer will take place within five (5) calendar days unless the current registrar of record denies the request.
* Once a transfer takes place, you will not be able to transfer to another registrar for 60 days, apart from a transfer back to the original registrar, in cases where both registrars so agree or where a decision in the dispute resolution process so directs.
If you WISH TO PROCEED with the transfer, you must respond to this message by using the following URL (note if you do not respond by 30 Oct 2005, [domain] will not be transferred to us):
< http://transfer-approval.com/u.asp?removed >
YOU MUST CLICK THIS LINK TO CONTINUE THE TRANSFER PROCESS
If you DO NOT WANT the transfer to proceed, then don't respond to this message.
If you have any questions about this process, please contact [resellers e-mail address].
DOMAIN NAME TRANSFER - Initial Authorization for Registrar Transfer
Attention: [domain owner e-mail]
Re: Transfer of [domain]
eNom, Inc. has received a request from [person] ([organization]) on 23 Oct 2005 for us to become the new registrar of record.
You have received this message because you are listed as the Registered Name Holder or Administrative contact for this domain name in the WHOIS database.
Please read the following important information about transferring your domain name:
* You must agree to enter into a new Registration Agreement with us. You can review the full terms and conditions of the Agreement at
< http://transfer-approval.com/u.asp?removed >
* Once you have entered into the Agreement, the transfer will take place within five (5) calendar days unless the current registrar of record denies the request.
* Once a transfer takes place, you will not be able to transfer to another registrar for 60 days, apart from a transfer back to the original registrar, in cases where both registrars so agree or where a decision in the dispute resolution process so directs.
If you WISH TO PROCEED with the transfer, you must respond to this message by using the following URL (note if you do not respond by 30 Oct 2005, [domain] will not be transferred to us):
< http://transfer-approval.com/u.asp?removed >
YOU MUST CLICK THIS LINK TO CONTINUE THE TRANSFER PROCESS
If you DO NOT WANT the transfer to proceed, then don't respond to this message.
If you have any questions about this process, please contact [resellers e-mail address].
Their are many things such as this and the system just being too new...not document that is holding me back from making the plunge.
QUOTE (crazylane)
I don't think prices are on the tucows reseller page and if they are they are not atleast on the home page.
True, this is something ResellOne should consider ASAP.
QUOTE (nsp)
True, this is something ResellOne should consider ASAP.
I agree.
QUOTE (crazylane)
I don't think prices are on the tucows reseller page and if they are they are not atleast on the home page.
You make a good point. With EV1Server's we have been accustomed to the price selling the product, so it only makes sense to post the prices on the homepage for EV1Servers. To maintain the transparency for our resellers, we may need to take a different approach with ResellOne.
The only problem I see is that I personally get annoyed when I have to contact a company for a pricelist. I want to be able to see their prices listed on their site before I ever contact them, especially since the initial contact you make can be interpreted as an invitation to send unsolicited email later. As a general rule, if a company will not give me a price on their website, I move on to another company.
What do each of you think the pros and cons are to not having the price posted on ResellOne.net?
I would have setup with ICANN using a different company, ie foo.com so the whois, registrations etc.. would always reference foo.com and not my reselling brand. If somone when to foo.com the would see a whois search, domain name management etc..
QUOTE (crazylane)
I would have setup with ICANN using a different company, ie foo.com so the whois, registrations etc.. would always reference foo.com and not my reselling brand. If somone when to foo.com the would see a whois search, domain name management etc..
I agree, shouldn't this be still possible?
QUOTE (crazylane)
I would have setup with ICANN using a different company, ie foo.com so the whois, registrations etc.. would always reference foo.com and not my reselling brand. If somone when to foo.com the would see a whois search, domain name management etc..
I think this is a good idea too. Just make sure that you try "hide" who owns these "transperant/masking" domains
QUOTE (WebSales_Brooke)
You make a good point. With EV1Server's we have been accustomed to the price selling the product, so it only makes sense to post the prices on the homepage for EV1Servers. To maintain the transparency for our resellers, we may need to take a different approach with ResellOne.
What do each of you think the pros and cons are to not having the price posted on ResellOne.net?
What do each of you think the pros and cons are to not having the price posted on ResellOne.net?
Brooke,
In order for RS1 to succeed IMO, you must take a much more reseller-centric approach than what is the current norm at EV1. That includes a user-friendly API that doesn’t look like it was designed by a programmer with little understanding of design & usability (Enom is the model), reseller branding, stealth/anon nameservers, and overall rendering RS1 (and EV1) as transparent as possible. RS1 should be approached more as an exclusive club that benefits member loyalty rather than just another Wall-mart setting out to slash & burn the competition. Low price alone isn't the answer if you're targeting other than fly-by-night wanabees. The API isn't that big of a deal when managing just a few domain names, but when you get into hundreds or more, you quickly realize what a necessity it truly is. I don't think I'd enjoy managing all my domains with Tucow's ancient API. Compare it with Enom and you'll immediately see what I mean. Time is money and the less time consumed managing these services the better. As for your take on listing prices, I don't believe you are typical of resellers in the business, which is rather complicated and most successful resellers I know are not impulse shoppers merely looking for the lowest price. It's really no big deal to call, email or IM via live help, etc., a sales rep to get a quote. In fact that would attract quality resellers who appreciates a more exclusive and personal approach and prefers a company that understands the unique needs of resellers and will weed out impulse shoppers who aren't really serious. Well written sales copy will entice serious prospects to enquire. The more related services you can provide the better and last but not least, a responsive support team is a must!
As a company branding itself as catering exclusively to resellers needs, above and beyond all else, you are expected to protect our interests by recognizing and differenciating resellers from end users. In other words, you have your work cut-out for you! My 2 cents, since you did ask and of course you know I'm always happy to oblige.
I'm looking forward to watching RS1 succeed ala EV1 and hopefully impliment along the way ideas of those of us participating in the forums. PS Have a wonderful Thanksgiving!
QUOTE (WebSales_Brooke)
You make a good point. With EV1Server's we have been accustomed to the price selling the product, so it only makes sense to post the prices on the homepage for EV1Servers. To maintain the transparency for our resellers, we may need to take a different approach with ResellOne.
The only problem I see is that I personally get annoyed when I have to contact a company for a pricelist. I want to be able to see their prices listed on their site before I ever contact them, especially since the initial contact you make can be interpreted as an invitation to send unsolicited email later. As a general rule, if a company will not give me a price on their website, I move on to another company.
What do each of you think the pros and cons are to not having the price posted on ResellOne.net?
The only problem I see is that I personally get annoyed when I have to contact a company for a pricelist. I want to be able to see their prices listed on their site before I ever contact them, especially since the initial contact you make can be interpreted as an invitation to send unsolicited email later. As a general rule, if a company will not give me a price on their website, I move on to another company.
What do each of you think the pros and cons are to not having the price posted on ResellOne.net?
I think what is needed are two independent sites:
1.) the domain used for transfers, etc. that end-user customers can find and browse if they're curious - this should not have the prices listed that resellers pay.
2.) the site intended to get new resellers to signup.
If you look at enom that is hugely successful, their $6.95-8.95 reseller prices are widely known on all of the webmaster forums, and yet when a casual end-user customer visits their site they see "Starting at: $29.95/yr" so they feel great about going through their reseller.
One slight problem now is that the ICANN name is EV1 dba. resellone so both sites/companies are immediately obvious to any new customer through the transfer mails or whois information. In hindsight, it would have been easier if only one (EV1 or Resellone) had been used for the ICANN name so that one would present retail domains and be the domain/company that end-user customers saw and the other was for potential resellers and resellers alone to see, but not broadcast with every domain registration.
QUOTE (Jeff)
If you look at enom that is hugely successful, their $6.95-8.95 reseller prices are widely known on all of the webmaster forums, and yet when a casual end-user customer visits their site they see "Starting at: $29.95/yr" so they feel great about going through their reseller.
Exactly.
Both Rebis and Jeff are absolutely right... I think their suggestions should be considered with a lot of weight!
QUOTE (Etopian)
Both Rebis and Jeff are absolutely right... I think their suggestions should be considered with a lot of weight!
True.
I have forwarded this thread to the higher management, in addition please keep in mind that the retail domain costs at ev1servers will be changing, I do not have the details, but I know that this is in the works, and you all know how to get in touch with management here.
QUOTE (Websales_Laurie)
I have forwarded this thread to the higher management, in addition please keep in mind that the retail domain costs at ev1servers will be changing, I do not have the details, but I know that this is in the works, and you all know how to get in touch with management here.
I am working on a proposal to make many of the changes suggested in this thread possible.
On a side note, Laurie, do you think you have enough email addresses in your signature?
QUOTE (WebSales_Brooke)
I am working on a proposal to make many of the changes suggested in this thread possible.
TIA for your efforts!
QUOTE (WebSales_Brooke)
I am working on a proposal to make many of the changes suggested in this thread possible.
On a side note, Laurie, do you think you have enough email addresses in your signature?
On a side note, Laurie, do you think you have enough email addresses in your signature?
Fixed it!
QUOTE (Websales_Laurie)
Fixed it!
Hello,
Can you please let me the changes?
QUOTE (nsp)
Hello,
Can you please let me the changes?
Can you please let me the changes?
I believe she was referring to a comment by Brooke re: excessive email addies.
QUOTE (REBIS)
I believe she was referring to a comment by Brooke re: excessive email addies.
Thanks
Hello! i m alice!
wish you all happy everyday!
wish you all happy everyday!
QUOTE (alicehuang)
Hello! i m alice!
wish you all happy everyday!
wish you all happy everyday!
Thanks, same to you. :confused:
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