Can an admin on here get in touch with me about my ssl certificate. I have sent 4 emails over the past 4 days and get no response from either ssl help or customer services. If I dont receive some contact within 1 hour I will have to call my credit card company and cancel my order as you have taken my money and run. In the UK that would break several laws and I'm sure the same is true in texas.

I look forward to hearing from someone soon.

Ian Mostyn

I believe you also emailed me directly about this, and I have sent your email on to the management group for the team who handles our SSL provisioning. If it was not you who emailed me, please do so at aaron@ev1.net.

Thanks for the reply. At least I know that my messages are getting to you. I am just not getting any replys. i will wait to see what happens.

Ian Mostyn

Peanut Butter

EV1 mangement, this is the way to contact me if email fails.

Ian Mostyn

Any chance of a reply from someone, please.....

FWIW, I called EV1 yesterday for SSL support and got the runaround about how the only way to contact support was via email. I asked the guy I spoke with for a phone number instead since I was trying to troubleshoot "on the road" while I was sans Internet.

He didn't know nor was able to find out who in his company deals with SSL Support and maintained, the only way was through email.

I for one, am a bit spoiled. I am a professional developer and deal with companies who understand client needs and recognize their shortcomings by having good customer support. EV1 has been brought before me and found lacking.

Wake up EV1, we are in an ecommerce world where transactions occur instantly and people need resolve in minutes, not days. When are you going to respond to the emails that I and these others have sent? Do you know who even receives them? Do you care enough to find out?

Well I have just phoned again and no-one on SSL is available to speak to. EV1 if you are reading this, I want a reply by 4pm GMT (10am in Houston) or I call Houston Police and report your company for theft.

All I want is the SSL cert that I have already paid for. Customer service? Non-existent. I run a successful business because I treat my customers well.

Firstly our apologies for any inconvenience you may have experienced. If you can get me your details I will see what I can do in regards to your certificate.

We currently have a team of individuals that deal only with SSL certificates and usually all emails are answered within 24 hours or less. As for offering phone support, in order to do so cost involved would be higher in turn the prices would need to be raised for the SSL certs. We pass the savings onto you by offering a quality certificate for a minimal cost.

As we speak I have seen hundreds of successful signups in regards to SSL certs. It is pretty much an automated easy process if all the steps are followed correctly. I am not stating that the system is flawless, as no machine is, however seeing the number of orders that come in and completed without any manual intervention from us we can only conclude that some issues brought up are isolated.

If you can send me your information to my email address I will see what I can do for you.

We appreciate your patience and understanding,

Hahaha. Good one.

Now, why don't you sue your telephone company, your ISP, or heck, any large business which actually have departments.

EV1 has many departments and you should understand that none of them might be available at all times.

Try calling your local bank or other services. Chances are that the service that you will get will be bloody bad.

Hopefully, you'll get your issues resolved.

Just what I like to see, nice helpful replies from people. Thank you.



I appreciate that a company like EV1 has several departments that aren't open 24x7 but dont you think 11 days is too long to wait to get a reply, let alone an SSL that should take 10 minutes? The good folks at Geotrust respond to my emails within 20 minutes, answer the telephone within 5 rings and got the problem sorted in under 5 minutes. Good for Geotrust.

When I ring my bank I get to speak to 1 manager and his assistant who both know my name. My suppliers all know me by name and return my calls, as I do for my customers. I bend over backwards to keep my customers happy which is why my company has grown by 92% this year.

EV1 on the otherhand, ignore emails, dont answer the phone for several minutes and tend to be awkward. They did offer to refund my original money and that should be in my account soon. I have also ordered another ssl through them which I am now in possession of. EV1 seem to be a great company if it works but customer services need some improving.

As for my phone company, I'm happy with them, my ISP is doing a great job and my web host is fantastic. Let me know if you want their names. My electricity supplier has just put up my bills though...

My final thought for Head Surfer Dude - answer customers emails

Well, I should also add.

If you're ever having problems communicating with EV1... You SHOULD email these addresses:
notify.management@ev1servers.net
CustomerCare@ev1servers.net

These emails go directly to management. Which is probably your goal. Trust me, you will be satisfied of the service and you might be able to get a refund.