The Planet Forums > broken link in SSL order page

Full Version: broken link in SSL order page

The Planet Forums > Security > Encryption, SSL and Certificates

Seeker

Sep 15 2005, 05:22 PM

https://members.ev1.net/rsMembers/english/s...sl/sslorder.asp

Click here for CSR instructions.
Page is missing, get 404 error.

AaronC

Sep 16 2005, 07:43 AM

Thank you so much for this notice. We will get that fixed as soon as we can.

Raga

Sep 18 2005, 03:47 PM

Quite a few broken links there, actually. Heck, I can't even find the SSL pricing anywhere!

Seeker

Sep 19 2005, 10:01 AM

I had to go to a web archive in order to find the missing pages hehe, so i could renew my ssl cert, some time later found the newer pages, that were not being linked.

Raga

Sep 19 2005, 12:37 PM

It looks like the order was submitted twice. The first time over looked like it didn't clear through despite the message, so I submitted again. With that, I got an immediate e-mail notification. Then I got a confirmation for the first order after a 45 minute delay. I've contacted the ssl department to ensure it wasn't double billed.

nrsieber

Sep 24 2005, 03:32 PM

QUOTE (Seeker)

https://members.ev1.net/rsMembers/english/s...sl/sslorder.asp

Click here for CSR instructions.
Page is missing, get 404 error.

If that is a current URL, someone might want to check it out because all of the images that correspond to the menu items are missing/broken.

Raga

Oct 1 2005, 01:10 PM

I first contacted the EV1 customer service. They forwarded me to the SSL department. I have contacted the SSL department twice. This makes a total of three attempts from my side to clarify the matter. I am forwarding it to every available address at ev1servers one more time.

If I do not receive a prompt response, I have no choice but to dispute this with my credit card company the first thing in Tuesday morning. I'll give you Monday to figure this out.

QUOTE

-------- Original Message --------
Subject: Mistaken billing for a SSL certificate
Date: Thu, 22 Sep 2005 02:09:43 +0300
From: Markus @ CodeWallah
To: ssl@spam.ev1.net
CC: webtech@spam.ev1.net

I see that my credit card company has now billed this twice. I am yet to hear back from you. I do not want to dispute this with my credit card company, as I know that isn't the best option for anyone involved. However, I have no intention of paying double for unused goods on account of a glitch in your system. If I first see that you have half the SSL-related pages missing, and then I don't get an order confirmation in 45 minutes once I find the order form, I assume the order has not been processed due to an error at your end due to ongoing revisions.

Below, the double bill as it appears in my CC statement. The second one represents the goods purchased, the first one is the failed transaction.

0040581xxxx 18.09 USD 49,00 EV1SERVERS.NET/800504xxxx

0040581xxxx 18.09 USD 49,00 EV1SERVERS.NET/800504xxxx

Thank you for promptly handling this.

Regards,
Markus Loponen
CodeWallah Inc.

peddler

Oct 1 2005, 01:39 PM

The double billing happened to me with one of the certs. I purchased last year. To their credit, EV1 quickly remedied the situation. I'm quite sure they will get things straightened out.

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