Hi,

After unsuccessful perl update I would like to restore my OS.
The problem is that our RAQ contains several running sites and it would be great to perform restore on weekend. Is it possible to negotiate time with support team cause if I just leave trouble ticket the system would be restored whenever there is someone free in support team?

Also, are there any tips to minimize downtimes during restore?

Thank in advance for detailed answers:)

In general the first restore is free. After that we have a payment structure in place of 90.00 for 24-28 hours and 250.00 for 4-5 hours. If you e-mail us we can work with you on letting you know what time we would be pulling your Raq and restoring. You might even be able to get us to pull late Saturday night for a Sunday morning restore. Just send us an e-mail and we will get everything worked out.