Just found a different thread where it seems lots of other prople have suffered this problem.

Apparently all I need to do is request a manual renewal form.  Is that true?

Is it just me or is anyone else having trouble renewing their domain.

Every time I enter my credit card details in to the renewal screen I get the following:

Error processing your renewal request  
Error: your address could not be verified. The address must match your account information exactly. Please check your information and try again.  

Has anyone else found this problem or a solution?

A lot of it is that EV1's pushed the Security on its merchant account up to a level that's almost impossible to replicate --- 100% address match.  Unfortunately, there are discrepancies between the actual billing address of a card, the way it gets stored in the Authorize.net system (some seem to be verified with the post office and re-formatted while other's are left verbatim) and the length of the form fields from user input or when they're trasmitted to the merchant account.
 
A for instance I had issues with:would be listed as "1234 Pleasant Hills Pk. Ste. 923" with the merchant, but when transmitted from their scripts, it would only send "1234 Pleasant Hills " (note the space) --- but then get the space would get filtered out.  Then, of course, they reject it because the address didn't match.
 
It also gets really bad with Suite & Apartment numbers, since almost *none* of EV1's forms have an "address2" line --- and if your billing address is then you can *never* put your address into the field and get it to match unless you completely omit the Suite.
 
I can understand any merchant trying to get rid of fraudulent charges, but as illustrated, there are simply too many variables that make Full Address Checking largely useless.  The alternative, of course, is to use either Zip+4, Zip + Street #, or Zip + Partial Address (first x characters).

A lot of it is that EV1's pushed the Security on its merchant account up to a level that's almost impossible to replicate --- 100% address match. Unfortunately, there are discrepancies between the actual billing address of a card, the way it gets stored in the Authorize.net system (some seem to be verified with the post office and re-formatted while other's are left verbatim) and the length of the form fields from user input or when they're trasmitted to the merchant account.

A for instance I had issues with:would be listed as "1234 Pleasant Hills Pk. Ste. 923" with the merchant, but when transmitted from their scripts, it would only send "1234 Pleasant Hills " (note the space) --- but then get the space would get filtered out. Then, of course, they reject it because the address didn't match.

It also gets really bad with Suite & Apartment numbers, since almost *none* of EV1's forms have an "address2" line --- and if your billing address is then you can *never* put your address into the field and get it to match unless you completely omit the Suite.

I can understand any merchant trying to get rid of fraudulent charges, but as illustrated, there are simply too many variables that make Full Address Checking largely useless. The alternative, of course, is to use either Zip+4, Zip + Street #, or Zip + Partial Address (first x characters).

In a good day, you can get Laurie J, though if you have a bad day, you can get this reply from EV1.  Using your PO Box address is fine for paying the server cost, but not anything else.


==
Hello,
 
If your mailing address is a P.O. Box the card will not be accepted. Please note that we are unable to manually charge your card so you may need to use a different card with a physical address. We apologize for any inconvenience this may have caused you.
 
 
Thank You
Naomi A.
Domains/ Resellone
Domains@ev1servers.net
SSL@ev1.net
Support@resellone.net
===