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Full Version: Dr. Web: Virus got filtered, but no notification to sender/recpt.
The Planet Forums > Control Panels > Plesk
insel
Hi.

I have one problem with mails with a virus attatchment: The virus gets recognized by drweb and the mail is not delivered - and neither the recipient nor the sender is informed about this action. I also cant find the infected file in /var/qmail/infected.

From /etc/drweb/drweb_qmail.conf

[VirusNotifications]
# Enable or disable sending notifications to persons (yes/no)
SenderNotify = yes
AdminNotify = yes
RcptsNotify = yes

I do get an e-mail to postmaster@server:

--- Dr.Web report ---

The original message was stored in archive record named:
file was not created


Any hints?
insel

(We have a plesk Plesk 7.5.2 with Premium Licence from ev1)
insel
Virus and the complete mail got deleted. Only postmaster gets an information. Deleteing mails without even an information about it is really bad...

I can send a virus to one account on our plesk-server at ev1 - and the virus gets deleted with the complete email. But neither the sender nor the rcpt. is informed about that. Only postmaster@server will get an email...

I found this in my logfile:

qmail-queue: dwlib[15678]: scan: the message(drweb.tmp.01vxGJ) sent by x to y has NOT been quarantined because contains only non-quarantinable viruses
qmail-queue: dwlib[15680]: mail: all addreses are uncheckable - need to skip scanning (by deny mode)
qmail-queue: dwlib[15678]: notify(rcpts): about the message(drweb.tmp.01vxGJ) sent by x to y is blocked because contains non-notificable viruses
qmail-queue: dwlib[15678]: notify(sender): about the message(drweb.tmp.01vxGJ) sent by x to y is blocked because contains non-notificable viruses
qmail-queue: dwlib[15678]: scan: the message(drweb.tmp.01vxGJ) sent by x to y infected with Win32.HLLM.Sober
qmail-queue: dwlib[15683]: mail: all addreses are uncheckable - need to skip scanning (by deny mode)

What does "only non-quarantinable viruses" and "contains non-notificable viruses" mean?

Why is Win32.HLLM.Sober non-quarantinable? Why is Win32.HLLM.Sober non-notificable?

All emails do have drweb enabled.
insel
I found the reason in /etc/drweb/viruses.conf

You can define viruses there, for which notifications/no notifications are sent to admin, sender and rctps. Also weather a file is quarantined or not.

Deleting mails without a notice to (at least) the recipient is a bad default I think.
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