I'm posting this for the benefit of any folk who, like myself, are experiencing problems with address verification errors when attempting to register domains.

I dunno if it's because I'm a UK customer but I wasted a lot of time thanks to the CRAP address verification process used by EV1Servers. I wasted time trying different variations of my address details in a vain attempts to get them accepted but to no avail. In the end, I got it to work by using a Mastercard instead of a Visa card.

C'mon guys, it's pretty pathetic. The system is so poor, you really should have some warning for the poor people who are just wasting their time trying to register domains with you. You should at least sticky a post in this forum. I had to search through posts to find some explanation.

I got the same situation and what is wield is that I just registered a "NEW" domain this morning successfully, but now I could not renew an "old" domain........... due to some address problems....

Please, EV1, should renewal be less restrict than new registration? After all, it is old domain already

Check this thread:
http://forum.ev1servers.net/showthread.php...&threadid=51218

ccr-daniel's states:


What a rigmarole!

system really has some problems

I used the CC which I used to register a new domain to renew, failed 4 times...

I now will use my another card to try the LAST time

OK, I tried, FAILED AGAIN

Failed attempt! (An error occured while communicating with the registry. Please contact EV1.net and refer to 27736549)
Order ID:
New Expiration Date: 2005-02-10 02:59:50
New Auto-Renew Flag: 0


please let me know how to renew my domains.

I have 114 domains with you and simply don't want to fax over form 114 times in 365 days

:eek:

Let us know how you get on. Hopefully they'll work something out for you.

They refuse to fix it

They just keep asking me to fax over form

Looks like they don't need business that much

so I will stop purchasing domain from them anyway

Just got a call from my bank
my CC was billed ALREADY!!!!
I have tried to renew it for 5-6 times, all failed but EV1 just took ALL of the money away.

This whole process just sucks

I would check with your bank again, often banks will claim that a charge has gone through when it is actually a hold, a preauthorization that will drop off of the account in short time.

I apologize for the difficulty you have been having, but other abusive users have forced us to take these precautions to prevent credit card fraud.

WebSales_Aaron

I too have domains with ev1, when they need renewing will I be forced into using the "need to fax a form" senario? if so please tell me how to unlock my domain so I can transfer it away.

Thank you

prevention of fraud is always good , but for a old customer who has 114 domains with you and who only has difficulties in renewing, which means new registration works fine. don;t you think it is a bit paradox and conflicts?

Why new registration is ok for me but only renewal failed?

Hello

I´m try to register a new domain today and in ckeck out i receive

Unable to verify billing address.

i try use 4 credit cards (visa/mastercad) diferents and i have the same error.

Last time that i got to register a domain with ev1 was in 01/feb/2005.

Have someone else have this issue?

Thanks

Marc

I really can't comment on specifics without being able to see the actual signup attempts, but please feel free to email domains@ev1servers.net to pursue other avenues for payment. If we can help you get a domain registered, transfered or renewed, we are going to.

it's happening to me too, but when trying to register a new domain..



it started to happens today

edit: happened with mastercard and VISA

Another UK customer here who is very unimpressed. I hope I don't have these issues with my servers. I can easily go register and renew my domains elsewhere from now on (and will be doing so) but I am going to be pretty livid if I have to move my servers to another company as EV1 has been perfect in other respects. And, no, I don't want to fax anything, as I don't have a fax machine (the '80s called and asked me to send it back), nor a modem, and I don't know of any free Internet fax systems (though I would probably find one if I had to).

My address is very simple and ordinary. I tried the zip code (post code) with and without a space, and no go. There's literally nothing else I could have tried. I have the most boring address in the world :-) I tried two cards, same thing. I've never had address verification issues anywhere else, so only God knows what bizarre system EV1's processor is now using. I'm going to serious consider where I can move to if my servers get screwed up in 10 days (renewal time) because of this :-(

So, are servers going to end up getting cut off because of this? Or is it a domain registration issue only?

Yours,
Unimpressed.

For what it's worth, I am not getting the same error as everyone else. I simply get: "Unable to verify billing address." No more than that. I am now looking to apply for a MasterCard based card (all mine are VISAs) as perhaps that will have more luck..?

(Oops, turns out other people *are* getting this error :-) I am not getting the extended errors some people have been posting here though)

I have tried 2 Mastercards and a Visa card, none of them are going through, still "Unable to verify address".

Hi .

I have more than 50 domains with EV1 . When I want to renew my domains, there is no problem , but when I want to register my news domains, I see:

Unable to verify billing address

If I can't register my new domains, I will move all my domains to another service provider .

Why not just add an RS- login option, if the user has an activate RS dedicated server account, they will be logged into a control panel which uses the normal verification proceedure.

How to add RS- login?? is there anyway to add a login without buying servers or services?

I am sorry, but no. At this time, if you are unable to order or renew domains using our online forms please contact domains@ev1servers.net. If we can help you process thes requests manually we will.

Hi

Is really a shame !..

I have 65 domains registered using always one of my 2 credit cards without problems. Then IF the problem is the possible fraud, EV1 must to see the clients that already registered a lot of domains without fraud problems.

I think that EV1 not want to continue registering domains and they "created" a good way to stop to register it.
Because many of us surely begin to register domains in other company.

Where is the headsurfer to explain to all of us (many OLD EV1 clients) this new "unfair policy" ???


WebSales_Aaron says :


I ask :
In wich century you are living ???
register domain names MANUALLY ?????

Fabian

That statement makes no sense. Why would we want to stop registering domains?

We have enacted strict authorization on all automated forms to ensure that fraud is kept to a minimum and to ensure that we will not have to charge our customers more due to the cost of that fraud.

It is exactly because our we value our customers that we have offered other methods of registering and renewing your domains.

If you have had trouble getting your credit cards to authorize, I would suggest you take the issue up with your card issuer. A LARGE majority of credit cards used for our services are authorized without issue.

You are just talking talking and talking...


Really the way how you are manage this makes no sense.

Is simply. If I´m your client since more of 3 years, if I have more of 65 domains registered using EXACTLY the same credit card without any fraud problem, so you MUST to fix YOUR problem and continue accepting my credit card AS ALWAYS.

Anyway.. is impossible to talk with EV1..
I hope that you not change the policy with the dedicated servers too.

I will to begin to register domains in other company.
I just hate the extra work to transfer my current 65 domains to another registrar when them expires


Regards
Fabian

Fraud from clients whit more than 3 years old and about 400 domains registred whit us????

mmmmm.....

"If you have had trouble getting your credit cards to authorize, I would suggest you take the issue up with your card issuer. A LARGE majority of credit cards used for our services are authorized without issue."

We don't have problems, YOU have problems with your system. I don't believe, really, that the majority of CC used in domain registrations are authorized at this time. I don't know anybody that can register domains at this time at Ev1, and believe me, I know VERY MUCH people working in this business.

I have 5 credit cards, my partner 3, Amex, Visa and Mastercard. Also I have 4 friends that have servers and domains in Ev1, nobody can register or renew domains now, with any of our or their credit cards.

Credit cards are the same that we are using with you since 2002, charged month by month with servers and from the last year with domain registration, and (I think) I never have a fraud issue with you.

What's the idea????? maybe we will need consider moving all our business to another provider, maybe you will take the same "security" steps to servers.... and all our work will be to the trash.

Same problem tested whit 5 cards from 2 countrys...

Same problem with Discover card, Visa and Master card ......

Renewed 3 domains yesterday with Visa card, issued in the Netherlands. Luckily no problems. Dutch address format: street and house number = aaaaaaa 99, zip = 9999aa.

Len of zip = 6 digits work in renew domains but the same Credit Card whit the same address not work in transfers....

Crazy

EV1 best change your payment system.....

Makes alot of sense Headsurfer has been very open about domains being a loss item. It is not the credit card. It is the exact same card and info that has worked for all domains. You guys got burned for a few domains and now we suffer. It seems that you have no incentive to help us. It is the same card we pay our server with. I didnt notice you denying that transaction. You dont want my business. Not a problem I am not going to fuss with it. I have had domains since 2000. You can thank me later for the money I have just saved EV1

'Unable to verify billing address' here as well:(

Where's the Head Surfer? Does this mean that the cc will now be declined for server renewal as well?

What it means is that you will need to contact out domain services at domains@ev1servers.net. We can normally help do this has a manual process.

Sorry but manual process not are a solution....

What it probably means is that we will register our domains elsewhere

Actually, manual processes are not a solution that YOU want to partake in. That is entirely different than it not being a solution at all.

In truth, this option has been a workable solution for many happy customers. If you do not want to take advantage of this, I understand and that is your choice.

After it to have registered arround 400 domains without problems, to have that to send a mail by each registration, with 3 or 4 daily registrations, I believe that is not a solution.

It can be a form to do it, but not a true solution

Aaron,

If the domains are so ripe for problems/losses with abuse/whatever why not split them up?

That is to say give those of us with servers the ability to 'add a service' for a domain name to our accounts. (A One time charge) It would be billed on the already known good credit card our servers are charged on monthly.

At the same time the existing system can be ratched down while server/hosting customers can avoid these problems.

This way a little dev work in the members section alleviates these problems for current customers and you can tighten up domains for non-customers as tight as you need to.

Your right it is a solution. A Lame Solution Welcome to the 80's

I've been reading this thread with some interest recently. Here's my take on it (even though it's not been asked for):

Aaron is willing to bend over backwards for existing server customers, yet some of those customers aren't willing to exert any extra effort to get the information where Aaron can accomodate their domain renewals. These same people, however, can expend that effort, plus some, complaining about having to expend any extra effort.

Let's face it. It probably costs more in manpower to manually process the renewal than the cost of the renewal, so it's already a loss. All to try to keep a customer happy over $6.49.

Makes sense to me. Then again, I've been called certifiable, too.

... just my $.00002 after taxes.

Trust me the ones who are complaining dont have just one domain. We have hundreds. And it worked before. That is why I am complaining. What got me started was when aaron blamed it on our credit card company. I thought that was poor for a sales/customer service type person. I will go to companies that accept my card online 2005 style.

My .02 after texas state tax rebate

I am sorry to say Yivit, your $.00002 worth exactly that much. You are just not familiar with what is going on.


Here is my $1,000/mo

I am having same problem with buying domains.
EV1 reputation and future business is at stake here.

If company can't properly support the "loss leader" (which I don't believe for a second) product then that company is doomed to fail. And past good performance is not an indication for future ability of the company.

BTW, they are not loosing any money on it. They may not be making too much directly from it, but as loss leader goes I wouldn't be surprised if that product makes them more money than all other products combined in a way that its a gateway product. New customers get attracted to that product and only because of it start relationship with the company and then buy other services. If EV1 would had charged $9.95 they would had stopped getting a lot of business.

Think about this. There are many companies on the market that will let you have a domain for $4.95 - $6.99. Even yahoo will let you get one domain for $4.95 only so you start doing business with them.

I am in New York, and my credit card stopped being authenticated (address error) in the last 5 days with it working 12 days ago. If Aaron were truly trying he would had fixed the system. Suggesting manual processing is absurd. They don't have 24/7 manual processing capabilities. Plus, their manual processing will cost more of my time. And if I want to register or transfer domains its unreasonable to wait till their open hours.

QUOTE

That is why they have to fix their system NOW and make it 24/7 online as it was before. Because they are about to loose my business all together. I were planning to move several server to them, but due to their bad handling of this issue I now see that they are not evolved company that I thought they are. I will look to see how FAST and IF they will resolve this issue properly and then will decide if I should to move my servers over to them. But right now it doesn't look promising. And I really wanted for them to be my primary provider.

I applied and got a MasterCard (Egg Blue) like I said, and tried it out.. it works! I'm in the UK, btw.. so you might want to try the same thing. Haha, can't believe I got a credit card just for $6.49 domains ;-) Still, it works!

Lets see how many domains you will be able to register with it until it stops working and you will need to get another one.

Yep, I must be just another one of those southern fools, since I don't see how it's productive to spend so much time and effort whining about a process that, even if it's in need of some work, has workarounds. If I had hundreds of domains to keep track of I know I wouldn't have them all in a spreadsheet somewhere with expiration dates where I could just sort and toss out a list to give someone to handle.

On a more serious note... I don't think people are realizing that domain registration is NOT where the money is in this kind of business. 5 or 6 bucks a YEAR versus 5 or 10 a month (and up, WAY up in most cases)... even this hick from Texas can do that math.

(ok, maybe that wasn't as serious of a note as I planned, but life's too short to pop a vessel over any of it)

Maybe we all should vent the frustration in a more productive manner... like hunting down and stringing up those slimeballs whose fraud caused the tighter controls. THAT is who you should be mad at, not Aaron and his coworkers.

/me grabs a handful of chocolate-covered coffee beans to calm down