seems there may be a bug with the order process for these, anyone else have trouble?

what type of problem are you having.

I can't log in, I called for support and there solution was to place another order, however I am having the same problem. HELP!

I tried to get help on live chat but its not working:
Login: rs-12
** You are now speaking with Brint O, Tech Support. **

[07:29:54] Terry : Hi
[07:29:53] Brint O : Hello Terry, how may I assist you today?
[07:30:11] Terry : Darwin said he would have my servers fixed last night and never did so
[07:30:11] Brint O : What can't you login to?
[07:30:17] Terry : whats going on?
[07:30:40] Terry : i cant ssh in to the new load balanced servers
[07:30:43] Terry : that I got
[07:31:20] Terry : *66.98.xx.xx *66.98.xx.xx
[07:31:31] Terry : I am trying to run a business here, and need this fixed ASAP!
[07:31:37] Your party has left this session.

How am I suppose to get assistance with this?

As with most issues with EV1Servers, the primary method for receiving support is by submitting a trouble ticket (assuming you have an account already).

For a sales specific issue when you do not have an account, the contact address is sales@ev1servers.net.

As a last line of support, you can contact customercare@ev1servers.net.

The forums, while a great community resource, is not as successful as a support avenue.