Hi,

Could someone from EV1, please take a look at the procedure for upgrading to Plesk 7.

Yesterday, I put in a request for an upgrade - when the ticket was raised - the ticket actually says 'Plesk 6 Free Upgrade - RS-PLESK6-UPGRADE - '

I then updated the ticket as soon as it was raised (having had previous problems with tickets) to enter the details of my current Plesk 6 key...

Shortly afterwards, the ticket was closed saying 'key installed' - so we continued with the upgrade - I then discovered that they had installed a very basic Plesk 6 key, which didn't even have the same features that I had before

I re-opened the ticket, and asked for a Plesk 7 key etc., and the response was that the ticket was being escalated, rather than actioned and corrected.

It is now the following day, and I am geting complaints from users, who cannot get into the control panel - it is making me look silly.

I think the problem stems from the services order page, starting the ticket with the wrong info - but then if the tech had looked at the ticket, he would have seen details of my current key as well - so not sure why he went ahead with a more basic one.

As my previous 'problems' with Plesk and your charging were ignored by CS - no response from Isabella or Mario, to subsequent emails - I am very concerned that I will be left high and dry here.

Thanks for someone assisting me, and also for correcting your automated ticket system, so that the error is prevented for the next person.

Please email us directly with your concerns and account information if you would like us to look into your issue. My email address is listed below.

Did you install Plesk 7 before requesting the key upgrade?

It all got sorted in the end thanks - but it took a few chat conversations, with one techie insisting that I had ordered the Plesk 6 upgrade, and that was why it they installed the wrong one - I had to point out that it was not possible to order an upgrade to Plesk 6 now!!

No - the upgrade was done at the same time, as we had confirmation through that they had installed the new key.

If Mario or Isabelaa is reading this - I have now given up on trying to get back the money that I was promised by the Supervisor that I would NOT be charged for. It has gone too many months.

So thanks for the offer to email you Patrick, but I honestly cannot see what you can do, if Mario or Isabella cannot help.

BTW - why was this topic moved (without telling me or providing a moved link) - it does not fit here under 'How do I do this or that, PHP/MySql, FTP Questions/Answerers'

Strewth!!