Hi all,

I'm having some trouble adding an IP-based account to my box. Running Cpanel 9.2.0. The master domain on my box is master.com with IP 111.111.111.111, and I have an additional domain "domain.com" set up to share this IP under name-based hosting.

What I want to do is create a separate account in WHM for secure.domain.com, but have it as an IP-based account.

I use rackshack DNS for domain.com.

I have a feeling it's all down to DNS problems, here are the details of what I've done.

1. Applied for the new IP from Rackshack. Got it, let's say it is 222.222.222.222.

2. Went into rackshack members area, and clicked on DNS Configuration | List your Domains. Since domain.com is served by Rackshack DNS, it is listed under the section "Rackshack domains". I click on it, it reveals:

domain.com. NS ns1.rackshack.net
domain.com. NS ns2.rackshack.net
domain.com. MX 10 mail.domain.com
mail.domain.com. MX 10 mail.domain.com
cpanel.domain.com. A 111.111.111.111
domain.com. A 111.111.111.111
ftp.domain.com. A 111.111.111.111
mail.domain.com. A 111.111.111.111
www.domain.com. A 111.111.111.111

I add "secure.domain.com." as an A record pointing to 222.222.222.222, click OK, and wait a couple of days for it to propagate.

3. I do a DNS lookup on secure.domain.com, and it returns 222.222.222.222 as the IP. So this is set up correctly, it seems.

4. I log into WHM as root, and under IP Functions I select Add a New IP Address. I enter 222.222.222.222 as the IP, and I accept the subnet mask default of 255.255.255.0, click OK, it adds it fine.

5. I go to Account Functions, then Create a New Account. I enter:
Domain: secure.domain.com
Password: abcdef
Username: secdom
IP box: checked
IP address: I select the 222.222.222.222 entry
and click Create. Account is created.

6. Even after a few days, typing in http://secure.domain.com in a browser reveals nothing. After a few seconds, IE returns the error: "Cannot find server or DNS Error" standard page.

7. So I delete ("terminate") this account. Under Server Setup | Edit Setup, I have the following:
Master Nameserver: 207.218.245.135 (which is ns1.ev1servers.net)
Primary nameserver: ns1.ev1servers.net
Secondary nameserver: ns2.ev1servers.net

and since I created the secure.domain.com account with these setting set as they are above, it probably created it with the wrong nameservers (since domain.com is under rackshack DNS not ev1). So I change the Primary and Secondary nameserver entries under this screen to be ns1 and ns2.rackshack.net, leaving the Master Nameserver set to the IP of ns1.ev1servers.net as it was before, and recreate the account. Again, no luck, same "Cannot find server or DNS Error" from the browser.

8. I delete the account again, then edit the Master Nameserver field under Server Setup | Edit Setup to read the IP of ns1.rackshack.net (207.218.223.132). So now Master Nameserver, primary nameserver and secondary nameserver are set to the old rackshack entries. I recreate the account, only this time it never actually responds that the account was created successfully because it hangs in the communication with 207.218.223.132 in the account setup program (WWWAccount I think, from memory). So all the entries for the account in the various server files were made, but it never lists the account under List Accounts, so I have to remove the account manually using "/scripts/killacct secdom y" to get rid of all the entries once more.

As I said at the start, I think this is a DNS problem somewhere, not helped it would seem by rackshack's change of DNS servers with their change of name.

Simple question, how do I get this account working on that new IP? The eventual usage for it will be to install SSL hence the requirement for it to be created as an IP-based account.

Would this work properly if I transferred domain.com to the ev1servers' DNS from rackshacks', and set the Master Nameserver, Primary Nameserver and Secondary Nameserver to 207.218.245.135 and ns1/ns2.ev1servers.net respectively, and then recreated the account once more?

If so, how do I "move" domain.com entries from the Members area under "rackshack domains" to the "ev1servers domains" area without having downtime?

This has got to be simpler, surely....?

Many thanks for any help!

Chris