Cancel 2 servers on April 14th, get charged for 1 server on April 15, I immediately open a trouble ticket asking why I was charged and I'll be dam seconds after ticket is open the server in canceled.

So I would expect a refund to be IMMEDIATELY process TODAY and NO LATER!

Both servers canceled:
RS-160098
RS-153551-1

Someone take care of this.

This is not the appropriate place to seek billing support, please contact Customer Service, the Customer Service Manager's email address is also osc@ev1.net.

It's the appropriate place when you need to get the ball rolling.

I shouldn't have to go around and wait until central time so your offices can open or chase people around e-mailing them. This should have never happen so why DON'T YOU fix the issue.

WTF!

You beat your @ss you will be receiving a phone call and a chargeback.

This is to notify you that a payment of $163.16 USD was made to EVERYONES INTERNET HOUSTON TX. So I noticed I was due, canceled server and then was billed and now the server has been canceled I paid $163.16 for what you guys claim 5 days of service and no refund is going to be made?



This is absurd.

As Patrick suggested this is not the appropriate contact method to get a resolution to your billing problem.

After looking over one of your accounts on this one you cancelled on the same day that recurring charges would have been generated. On this account you were sent an email about a unsuccessful charge then you immediately submitted a cancellation on it.

On the other account I do see where you had cancelled a week after the billing cycle, which you were made fully aware of as an email was sent out to you regarding a unsuccessful charge to the credit card on file on 04/10/04. Why did you wait until a week after you were sent that email to submit your cancellation? I do not see any note were you made a request to work with you on this or anything.

I am willing to work something out with you, however please email more information as to why you waited to submit your cancellation after you got the email about the unsuccessful charge a week after your normal billing cycle. You can't tell me that you did not get the email as when you got the email for the other account you immediately requested it to be closed on that one so why not do the same for the account in question?

Thank you,

Someone close this thread now that all the people who need to be involved are now involved?

Thank you