subject line says it all.

I uploaded a site. I go to the site.
I view 1 page, everything is fine, then another, everything is still fine. By about the fourth or fifth page view my IIs hangs and I have to go into the machine and restart IIS.

Is this a problem I need to send in a trouble ticket on, or is it something else?

If anyone knows how to fix this frustrating problem please reply. Id really like to not wait another 24 hours to have it fixed. If I have to wait that long I'll probably start to cancel all of my machines, which I do not want to do.

I have to wonder if ev1 support will read and respond to my ticket, or if someone here will respond first.

Maybe it would be of some encouragement for ev1 to answer my support ticket if I posted the initial start of my ticket so that new visitors could see how long it takes to get answered?

I have yet to get anyone to look at this ticket.



I guess I shouldnt have posted this here, but at least new comers will know what to expect for service. I'm going to attempt one of those live chats now. If I get better service there I will of course update my post to reflect the better service.

I mean no intentional harm to ev1 I only want my ticket answered. There is a no refund policy so in a sense every day I can not fully utilize my machine I feel I am taken for a ride. So then posting this is merely a small effect of returning the favor.

Turns out the "live" support gets better results than the internal ticketing system these days. As you can tell from the logged conversation Alex was very polite and understanding, and assured me the ticket would be handled by a level 2 technician.



Thanks Alex "if you ever read the forums"

Hopefully I will hear something in the way of progress to either a fix for this problem or a set of texts I can read to assist me in fixing this problem myself. I'd like to emphasize this can not possibly be a problem that is a result from anything I did. This machine is 2 days old. The first day it only had 1 hard drive and IIS wasnt installed properly and they had to work on it then as well.

Well I had my ticket answered. Where some of the techs get their knowledge I have no idea. The site they said has ASP code in it does not. In fact it is all done by frontpage, no ASP at all. I think someone is just trying to use the ASP bug as an excuse to keep from fixing the problem.

QUOTE

Resolution Description:  

3/25/04 1:48:22 PM
rvarghese
Dear Customer,

The site httpdpipe.info is using some ASP scripts, that is making the IIS to crash, because it was running on the default application pool. We have created a different application pool for this site by the same site name, so that the next time only the particular application pool will stop and you will have to only start it from IIS. Thus, the crashing of IIS on this server will be prevented.
Please check this and confirm the status.
For any further assistance, do revert back to us again.

Thank you.  

If the crap dont work why sell the product?
I wish they had a 30 day lemon law for ISP's like they do for the automotive industry.

How is it impossiable to have asp code because you used Frontpage? Did you use the asp mailer? Last I checked I can write asp code in frontpage, heck even notepad:P

Oh, boy. I dont need to explain anything. Even if it was ASP it is irrelevant my @#!@#!@#!@#! should work period. Its a brand new box and there should have been not a thing wrong with it. Unless you are MS certified dont talk to me about what's right or wrong with what I said.

Anyway I have fully logged all tickets and converstations. I have quite the collection of techs contradicting eachother. Aslo claiming "problem is outside their support duties" etc......

I will probably not post everything here though. Im pretty disapointed in my experience with this machine.

If you want to ride the ev1 bird you go right ahead, because I wont stop you....

If you mess up ASP your going to cause IIS to hang. Same is true if you mess up PHP and it hangs apache will hang as well because they are setup to work so close toghter.

Thats great insight, but the same code worked on other machines.

Thanks. Nice explanation, too bad it didnt apply here.

have a good day

Lemon servers, like windows you mean'