What do I have to do to get a reply to an important Trouble Ticket I have open where a restore may have been completely messed up.

RS-179221

Could an ev1 staff member here please get someone to sort this out ASAP. Thank you.

Have you gone to chat?

Have you gone to the irc?

Have you called?

The forum is the absolute last place... and shouldn't even come to that if you did the above 3.

Good Luck!

so whats a ticket for?

All settled thank you.

The ticket is the first support step.

The steps Miso described are what come next if you aren't satisfied with the results or timeliness of the ticket.

These forums are a user community, not an official support mechanism. They have always been a great resource for technical advice and learning. And they still are. But increasingly they have been filling with threads like this (no offense intended Matt).