hi, recently i upgrade to the WHM/Cpanel 9.1.0 . however, the WHM is no longer working anymore. i can not add new users/accounts. it won't been shown under the WHM List Accounts after i create the new domain. but i can see the account have been created already. the user name is added into the passwd, httpd.conf is updated and the home directory is created already. something must be broken during the creation and the account is not shown in the List Accounts, so i can not remove them when i click Terminate an Account.

one interesting point that i can see the new account under Suspend/Unsuspend an account list., password modification, Show Active and Inactive Accounts. It looks like that the account information is not saved into the system database.


Please help me to fix the problem or modify the database.

Thank you Thank you Thank you

Perhaps try changing the release you are using ie go from stable -release or release - stable. Then in a week or so change it back. Sometimes that will help as it upgrades parts of WHM that have trouble.

I have some addtional information:

the following is the display during the account creating:
User xxxxx added
Changing password for xxxxx
Password for xxxxx has been changed
Removing Shell Access (n)
Changing shell for xxxxx.
Shell changed.
Copying skel files from /root/cpanel3-skel/ to /home/xxxxx/
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 320 61440 61440 ):
Filesystem blocks soft hard inodes soft hard
/dev/hda3 12 61440 61440 4 0 0
Name Virtual Host already exists
mod_userdir protection enabled
php open_basedir protection enabled
Added Entries to httpd.conf (noip)
Added Named Entry
Added Named File

then timeout waiting the bind connection (ndc) to the primary server. actually, i donot need this connection. Now, the account is half-way created. How can i clean up the accounts?